Fraud Investigator, Special Operations

SoFi•Jacksonville, FL

2d•$76,000 - $96,000

About The Position

SoFi is seeking a talented and self-motivated Fraud Investigator to join our Fraud Special Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to our Money/CC/Investment/PL. Key responsibilities include conducting in-depth research and completing complex fraud investigations, liaising with federal/state/local law enforcement, identifying recovery opportunities, responding to subpoena requests, and completing special projects as requested by management.

Requirements

5+ years of relevant fraud experience in conducting complex financial crime investigations
Must be able to interview fraud suspects, demonstrate strong presentation skills, and organized to communicate complex data and facts leading to an admission of involvement
Proficiency in Google, Excel, and PowerPoint
Proficient knowledge of ACH, wire, Zelle, ACATs, and other payment channels operating rules
Expert knowledge of the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations
Outstanding time management skills and interpersonal skills, and the ability to work with all levels within the organization in a collaborative manner
Must be able to establish peer relationships and communicate effectively with multiple company disciplines, cross-functional, and external teams, including regulators, Senior Leadership, and law enforcement agencies
Excellent project management, organizational, and negotiation skills are required
The ability to apply sound judgment effectively solves problems and determines fraudulent activity consistently
Understanding of electronic crimes as they relate to fraud and theft of credentials
Excellent critical thinking and problem-solving skills
Detail-oriented and process-oriented approach who can handle multiple cases concurrently requiring multi-tasking skills
Accepts responsibility, ownership, and accountability for work results
Finds a high-volume, dynamic, and team-focused environment engaging

Nice To Haves

SQL experience strongly preferred

Responsibilities

Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified systems
Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution
Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames
Serves as a liaison with law enforcement agencies and other institutions to ensure SoFi is informed of all relevant potential risks
Serves as needed to provide testimony in criminal and civil proceedings to the grand jury and/or trial court, as well as files necessary regulatory reports
Investigate and gather information on suspected fraud cases, including contacting financial institutions and/or clarifying customer statements as necessary
Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management
Analyzes and reviews potentially fraudulent activity to ensure minimal loss to the organization.
Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraud and protect our members
Conduct periodic internal account/customer reviews to identify potentially fraudulent activity
Compile information from multiple channels and determine which accounts need to be restricted and or liquidated/closed
Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
Assists with creating and implementing policies and procedures across all teams
Provides internal support to other business units on fraud-related issues
Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
Works effectively across the organization to maximize company resources