Fraud Investigations & QA/QC CoE Program Manager

Huntington National Bank•Columbus, OH

6d•$93,000 - $189,000•Hybrid

About The Position

The Fraud Investigations & QA/QC CoE Program Manager will support the execution of strategic initiatives across the Fraud Investigations and QA/QC Center of Excellence business units in the Fraud & Security Segment. This individual will coordinate cross-functional efforts, oversee program execution, and provide organizational support to ensure delivery of initiatives. The role requires experience in Agile methodologies, the ability to work with senior leadership, and flexibility to manage both strategic and ad hoc priorities.

Requirements

Bachelor's Degree
7+ years experience in program / project management
Experience in Agile tools (e.g. AgilePlace, Azure DevOps)

Nice To Haves

Knowledge of ActOne or similar system used for investigations case management
Strong understanding of Agile frameworks
Excellent communication, facilitation and leadership skills
Ability to provide strong program and project leadership during periods of uncertainty, ambiguity, and change
Experience in Banking or Financial Services, including Fraud Investigations or Quality Control functions

Responsibilities

Collaborate with Fraud Investigations and QA/QC Center of Excellence leadership in the planning, coordination, and execution of strategic and ad hoc initiatives for each functional unit.
Facilitate program planning, sprint planning, reviews, and retrospectives to ensure timely delivery of program milestones.
Identify, assess and remediate risks, issues and blockers early; escalate when necessary.
Track and report on program health; Maintain strategic artifacts (e.g. roadmaps, goals and objectives) to drive visibility and accountability.
Leverage Agile tools (AgilePlace, Azure DevOps) to manage workflows, work items, documentation, and reporting.
Support functional units in special projects and other duties as assigned.