Fraud Investigations & QA/QC CoE Program Manager

Huntington National Bank • Antis Township, PA

3d • Hybrid

About The Position

The Fraud Investigations & QA/QC CoE Program Manager will support the execution of strategic initiatives across the Fraud Investigations and QA/QC Center of Excellence business units in the Fraud & Security Segment. This individual will coordinate cross-functional efforts, oversee program execution, and provide organizational support to ensure delivery of initiatives. The role requires experience in Agile methodologies, the ability to work with senior leadership, and flexibility to manage both strategic and ad hoc priorities.

Requirements

• Bachelor's Degree
• 7+ years experience in program / project management
• Experience in Agile tools (e.g. AgilePlace, Azure DevOps)

Nice To Haves

• Knowledge of ActOne or similar system used for investigations case management
• Strong understanding of Agile frameworks
• Excellent communication, facilitation and leadership skills
• Ability to provide strong program and project leadership during periods of uncertainty, ambiguity, and change
• Experience in Banking or Financial Services, including Fraud Investigations or Quality Control functions

Responsibilities

• Program Leadership: Collaborate with Fraud Investigations and QA/QC Center of Excellence leadership in the planning, coordination, and execution of strategic and ad hoc initiatives for each functional unit.
• Planning & Execution: Facilitate program planning, sprint planning, reviews, and retrospectives to ensure timely delivery of program milestones.
• Risk & Issue Management: Identify, assess and remediate risks, issues and blockers early; escalate when necessary.
• Reporting: Track and report on program health; Maintain strategic artifacts (e.g. roadmaps, goals and objectives) to drive visibility and accountability.
• Tool Management: Leverage Agile tools (AgilePlace, Azure DevOps) to manage workflows, work items, documentation, and reporting.
• Ad Hoc Support: Support functional units in special projects and other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees