Fraud and Risk Associate, (Evenings / Late Nights)
About The Position
THE POSITION Our roster has an opening with your name on it The Fraud and Risk Support Associate is primarily responsible for reviewing and resolving inbound and outbound customer fraud contacts across the platform. This role requires intermediate to advanced experience in customer service as well as beginner to intermediate understanding of existing and emerging fraud risks within Daily Fantasy Sports, online gaming, or related industries. Fraud and Risk Support Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. This position reports into the Fraud and Risk Support Supervisor. In addition to the specific responsibilities outlined above, employees may be required to perform other such duties as assigned by the Company. This ensures operational flexibility and allows the Company to meet evolving business needs. THE GAME PLAN Everyone on our team has a part to play Be part of a collaborative team using email and phone support to quickly resolve fraud related customer contacts Deliver outstanding fraud support to our growing community of avid sports fans Conduct customer identity verification and document authentication Assist in occasional reviews of reporting to identify, escalate, and resolve suspicious activity Perform account due diligence to mitigate loss Assist in the resolution of chargebacks and/or player disputes as needed Assist in the detection of fraud trends using various tools and systems Assist with monthly Fraud Support KPIs by organizing data to help improve operational performance and meet team support goals
Requirements
- Minimum 1 year of fraud experience in Daily Fantasy Sports or related online gaming, sports betting/e-commerce fields
- Excellent verbal and written communication skills
- Basic understanding of online gaming fraud schemes and categories as well as common fraud prevention strategies and systems
- Basic analytical problem-solving skills
- Availability to work flexible hours that include nights and weekends
- Fraud and Risk Support Associates must pass required licensing as mandated by various state gaming and racing regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment
Nice To Haves
- Experience with help desk software (ZenDesk, Oracle etc.) preferred
- Experience with payment processors (Braintree, PayPal etc.) preferred
- Passion for sports and/or gaming industry is a plus
Responsibilities
- Reviewing and resolving inbound and outbound customer fraud contacts across the platform
- Deliver outstanding fraud support to our growing community of avid sports fans
- Conduct customer identity verification and document authentication
- Assist in occasional reviews of reporting to identify, escalate, and resolve suspicious activity
- Perform account due diligence to mitigate loss
- Assist in the resolution of chargebacks and/or player disputes as needed
- Assist in the detection of fraud trends using various tools and systems
- Assist with monthly Fraud Support KPIs by organizing data to help improve operational performance and meet team support goals
Benefits
- We offer amazing benefits above and beyond the basics.
- We have an array of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits.
- We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits, pet insurance, and more - check out all our benefits here: FanDuel Total Rewards .
- Benefits differ across location, role, and level.
- medical, vision, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits.
- This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation.
- This role includes paid personal time off and 14 paid company holidays.
- FanDuel offers paid sick time in accordance with all applicable state and federal laws.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
