Analyst, Investigative Risk and Fraud

Ross•Dublin, CA

About The Position

GENERAL PURPOSE: The Investigative Analyst is part of the Loss Prevention Ross Investigations and Safety Center (RISC). The RISC is an Investigative and Safety command center which operates 24 hours a day, 7 days a week within a flexible business model to help support investigations, execute travel monitoring, law enforcement requests, and detailed analysis for shortage trends. RISC serves as the corporate command center and liaison for corporate and Ross facilities during crisis events. The Investigative Analyst is responsible for protecting the company’s assets from internal theft by utilizing investigative resources and related technologies to identify potential cash and merchandise loss in all assigned locations and assist with driving investigations to conclusion.

Requirements

BA degree or greater is desired, preferably in Criminal Justice, Finance, or Business
2-4 years of relevant work experience preferred
Intermediate to Advanced proficiency in and knowledge of computer software including MS Office (Outlook, Word, Excel, and PowerPoint)
Excellent written and verbal communication and presentation skills
Excellent analytical skills and demonstrated ability to solve problems
Experience with exception reporting and CCTV systems preferred (i.e. XBR, Aspect, etc.)
Self-motivated individual who can be successful in a fast-paced environment, with little to no supervision
Must demonstrate the ability to be flexible and adapt to changing priorities
Excellent planning, organizing and detail orientation skills
Maintains confidentiality concerning all information and projects
Must be able to sit for prolonged periods of time (up to 8 hours per day)
Frequent computer work required (up to 8 hours), involving repetitive arm/hand motions from keyboarding
Must be able to work within a flexible schedule including nights and weekends
Minimal travel by air and/or car may be required

Nice To Haves

Experience with exception reporting and CCTV systems preferred (i.e. XBR, Aspect, etc.)

Responsibilities

Minimizing Operational Shortage
Establish, understand and respond to shortage processes by performing high level analytics
Collaborate with corporate and field business partners on shortage analysis such as conducting Root Cause Analysis research
Perform remote monitoring observations (i.e. virtual services) to support and drive a shortage awareness culture
Mitigating Theft & Fraud
Partner with peers, business partners, and/or supervisor to identify and develop ad hoc reports using multiple reporting systems to generate case leads and identify new types of dishonest activity
Identify business needs and perform in-depth theft and fraud risk analysis for field LP team partners
Develop and utilize theft and fraud tools to effectively address potential risk or fraud
Maintaining a Safe & Secure Environment
Validate and communicate crisis incidents to the appropriate audience
Effectively execute the Crisis Management Program by compiling and providing intelligence from remote monitoring, technology and media sources timely and accurately
Identify, communicate and resolve CCTV fidelity and functionality issues
Developing Great Teams & Partnerships
Participate in the on-boarding, training, and development of RISC team members
Develop and maintain effective working relationships with field and corporate LP partners to identify, investigate, and resolve all potential theft and operational loss in a timely manner
Support and deliver training efforts for the LP organization on utilization of new reports and techniques to identify and address potential losses to the company
Perform other responsibilities and projects as assigned.