Fraud Agent

Whatnot•Phoenix, AZ

3d•Hybrid

About The Position

We are looking for a Fraud Agent to investigate and develop solutions to prevent and mitigate fraud on the Whatnot platform. You will proactively identify potential fraud patterns and sources to minimize financial risk. You will work collaboratively with the team to develop fraud prevention measures that are mindful of the impact on good user experience while inhibiting fraud actors’ ability to reach our platform. We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, Arizona hub.

Requirements

Weekend availability required
Availability to work Holidays as needed
1 - 5 years of experience in customer service, fraud operations, user experience or fulfillment.
Positive Customer first attitude.
Proactive problem-solver and process-improver.
Organized and detail oriented.
Experience with social media, parcel delivery, marketplace sellers, vendors, payment processors and/or fraud operations.
Understanding of E-commerce and Marketplace operations.
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.
Desire to enhance your career.

Nice To Haves

4 year degree is a plus
Knowledge of Collectibles is a plus.

Responsibilities

Regularly work with the team on reviewing sources of potential fraud on a daily basis to support the company in preventing financial losses
Work quickly and thoroughly to meet interdepartmental Service Level Agreements (SLAs) while ensuring high quality work product
Conduct in-depth transaction-level reviews to assist with chargebacks and disputes from customers
Discover and identify fraud trends and present opportunities for stronger results and mitigation
Communicate with customers in response to inquiries related to fraud or potential fraud
Investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term

Benefits

Generous Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning, such as adoption or fertility expenses
Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
Monthly allowance to dogfood the app
All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
Parental Leave
16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.