Fraud/Trust & Safety Agent
About The Position
As a Trust, Risk & Fraud Agent, you’ll be a key player in maintaining the safety and integrity of our platform. You’ll lead investigations into suspicious activity, enforce community standards, and help prevent fraud and abuse. This role is ideal for professionals with experience in fraud detection, trust & safety, content moderation, or investigations who are ready to make a meaningful impact in a fast-paced, innovative environment. This team handles a wide range of cases, from content-related issues such as racism, harassment, nudity, or violent language, to commerce-related concerns including fraud, chargebacks, account takeovers, and payment disputes.
Requirements
- Eager to launch a career in a fast-paced, innovative environment
- Weekend and holiday availability required
- Bachelor’s degree or college experience preferred
- 1–5 years of experience in fraud operations, trust & safety, customer service, or fulfillment
- Strong customer-first mentality and proactive problem-solving skills
- Experience with social media, marketplace platforms, parcel delivery, or payment processors
- Familiarity with tools like Zendesk, Kustomer, or Intercom
- Interest in ecommerce and marketplace operations
Nice To Haves
- Knowledge of collectibles is a plus
- Previous start-up experience is a plus
Responsibilities
- Review reports and emails submitted by the community via chat and email, investigating potential violations of Trust & Safety policies
- Analyze information quickly to determine appropriate actions on buyer or seller accounts
- Communicate investigation outcomes clearly and empathetically to ensure users feel supported and heard
- Conduct detailed investigations into suspicious transactions, user behavior, and content violations
- Monitor fraud and risk queues to identify patterns and mitigate financial and reputational threats
- Respond to user inquiries related to fraud, trust, and safety with empathy and professionalism
- Collaborate cross-functionally to resolve complex cases and enforce platform policies
- Analyze trends and data to recommend improvements to fraud prevention and community safety strategies
- Maintain high-quality work while meeting SLAs and managing a dynamic case backlog
- Represent the company with integrity and a commitment to user protection
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning, such as adoption or fertility expenses
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave (16 weeks of paid parental leave + one month gradual return to work company leave allowances run concurrently with country leave requirements which take precedence.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
