Franchise Consultant - Foodservice

Pro Food Systems•Raleigh, NC

About The Position

Are you a fast-paced, driven individual who loves building and maintaining great relationships with customers? PFSbrands, the parent company of foodservice brands Champs Chicken®, Coopers Express®, BluTaco, Hangar 54, and Wingman Pizza is seeking an experienced liaison in the [Geographic] area to cultivate business relationships with PFSbrands retail partners, management, store-level employees, and owners. We’re looking for someone who wants to win and achieve scorecard goals for overall territory sales growth, new store openings, same store sales, account retention, and retailer satisfaction scores (NPS). You’ll leverage foodservice operations expertise, hands-on training, and marketing/promotional resources to assist our branded retailers in continually growing sales and improving profitability within their foodservice operations. SUMMARY Franchise Consultant - Foodservice will be known as Retail Growth Advisors who are primarily responsible for establishing and maintaining positive business relationships with customers executing PFSbrands foodservice programs within their assigned geographic territories. This Field Operations support role leverages foodservice operations expertise, hands-on training, and marketing/promotional resources to assist our branded retailers in continually growing sales and improving profitability within their foodservice operations. #growthadvisor #territorymanager #businessadvisor #customer service #food service #territory sales #franchise support #account retention

Requirements

3+ years restaurant operations/ management or food service sales experience desired
A SINCERE commitment to PFS Core Values, and desire to lead and help other individuals develop themselves personally and professionally
Self-starter with ability to work independently 95% of time, with leadership 5% of the time
Strong interpersonal skills, leader, personnel motivator
Strong work ethic
Service-oriented; always focused on customer needs first
Ability to effectively communicate with others from owners to hourly employees to achieve business results
Excellent verbal and written communication skills
Technological skill sets to include use of Word, Excel, PowerPoint, CRM, SharePoint, and other software as required
High level of organization and attention to detail
A positive attitude, always
Persistent in nature, follow-up is a must
Must travel overnight to customer locations as required, up to 80% travel
Able to manage high automobile drive time expectations, 3K-5K miles/month
Ability to use hands and fingers to reach, lift and carry 50 pounds on a regular basis
Digital dexterity and hand/eye coordination in operation of office equipment
Ability to speak to and hear customers and/or employees via phone and in person
Body motor skills sufficient to enable incumbent to move from car to customer location
Ability to travel via car for long periods of time
Ability to sit and/or stand for long periods of time

Nice To Haves

Management and/or Business degree preferred, but can be replaced by real world experience in a similar business

Responsibilities

Serve as the primary contact and representative of PFSbrands to cultivate favorable business relationships with PFSbrands retail partners’ store level employees, management, and ownership.
Achieve scorecard goals for overall Territory Sales Growth, New Store Openings, Same Store Sales, Account Retention, and Retailer Satisfaction Scores (NPS).
Lead new account pre-opening process and execute successful new store openings within your territory.
Work closely with Regional Training Specialist to support new store openings as needed/per demand.
Conduct frequent, high-impact field visits with existing retail customers per PFSbrands guidelines and defined VALUE Report/Store Visit SOPs.
Effectively utilize internal resources to support your PFSbrands retail partners including our in-house Customer Success, Marketing, IT, Print Shop and People Success teams.
Develop and maintain detailed action plans and provide material support to correct operational deficiencies that may be adversely affecting the sales/profitability of our retail partners.
Develop and maintain annual marketing plans to maximize usage and effectiveness of retailers’ Marketing Development Funds (MDF) to drive sales growth.
Coordinate and conduct ongoing re-training of existing PFSbrands retail partners to advance education on products, procedures, customer service, and other best practices to drive consistency and operational excellence.
Work closely with Business Development partner(s) within your territory to support lead development activity and the sale of new PFSbrands accounts within your territory.
Participate in Field Operations strategic discussions/high-involvement planning.
Establish and maintain a personalized “Playbook” to provide visibility on progress versus goals and advance personal/professional development.
Maintain regular contact with Regional Manager through regular 1-on-1 calls, regional/group conference calls, and ride-along to proactively communicate territory challenges, successes, and areas of opportunity.
Perform all other duties as assigned.