Franchise Business Consultant Trainee I

Little Caesars Pizza•Detroit, MI

About The Position

Build a Bigger, Better, Bolder Future Imagine working for a company that measures its success based off the growth of its colleagues, a company that invests in its future by investing in you. Little Caesars is a company where our colleagues make an impact. Your Mission: As a Franchise Business Consultant Trainee I, a rigorous training program is required, which includes on-site training at one of our restaurants. Throughout this process, the incumbent will become well-versed in all core brand standards and operational procedures. The primary role of this position will be to facilitate operational excellence across our non-traditional markets by maintaining consistent communication between the company and franchisees or potential candidates seeking to become franchisees within the area of responsibility. This role will provide expert counsel and advice to franchisees directly or through functional experts on all aspects of their business and restaurant operations.

Requirements

Bachelor’s degree in business, marketing or related field, or equivalent work experience.
Two years of previous restaurant/retail management experience
Strong relationship, team building, and communication (written and verbal) skills.
Demonstrated planning, analytical, problem-solving, and decision-making skills.
Basic proficiency with the MS Office Suite (notably MS Word, MS Excel, and MS PowerPoint).
Ability to travel by airplane and automobile to visit franchisees and inquirers.
Requires mode of transportation to travel locally to office, stores, and/or other company locations.
Ability to lift and move up to 55 pounds and the ability to reach and move items from as high as six (6) feet and as low as six (6) inches off the ground.
Ability to understand direction, instructions, and product specifications.

Nice To Haves

3-5 years of practical store-level operations or consulting experience, ideally in the QSR industry
Experience in a multi-unit environment, knowledge of retail or restaurant industry operations and financial reporting
Ability to read and interpret financial statements; strong analytical skills
Point of Sale system experience
Knowledge of legal and other issues related to franchising

Responsibilities

Complete on-site training at one of the Company’s restaurant locations. This may include but not limited to, ensuring customers are served correct, complete orders within service time goals according to Company specifications.
Follow proper procedures as it pertains to operations within the restaurant including but not limited to, preparing products to be served to customers according to Company specifications.
Performs labor scheduling, food ordering, and product projections accurately so that the restaurant opens and closes as scheduled and is able to service all customers orders.
Guide and support franchisees in maintaining operational excellence and meeting all company quality standards.
Conduct on-site business reviews and operational evaluations at our non-traditional locations nationwide.
Provide recommendations for improvement and ensuring overall success.
Provide franchisees with the necessary tools, resources, and follow-up to resolve any out-of-specification issues promptly.
Identify and support the design and development of end-to-end strategies that will streamline processes, create seamless restaurant execution, and enhance employee/customer experience while positively impacting margins and other business metrics.
Assist other franchise business consultants in their designated areas to attend new store openings, changes of ownership (buy/sells), training classes, and implementation of new non-traditional concepts.
Practicing serving as a liaison between corporate departments, franchise owners, and candidates requesting consideration to become franchisees for assigned markets.
Establishes and maintains effective working relationships with corporate departments such as retail operations, marketing, real estate, finance/accounting, research and development, quality assurance and human resources to ensure integration of business functions.
Analyze sales and cost data and provide specific customized direction to improve in these areas.
Practicing maintaining appropriate documentation for all assigned franchisees and candidates requesting consideration to become franchisees.
Maintains regular communication with Director and keeps them apprised of all pertinent issues.
Travel regularly to brand partner restaurants within the assigned region to provide appropriate instruction, training, and coaching tools. These visits ensure brand protection in all areas and identify potential areas of development.
Provides leadership and direction to colleagues. Encourages a high level of team spirit and sets a positive example for colleagues and recruits.
Aids in developing materials and making presentations at special meetings as requested.
Performs other franchise support or recruiting activities as required.