Franchise Business Consultant - Chicago

The Joint Chiropractic•Chicago, IL

1d•$100,000 - $110,000•Hybrid

About The Position

The Joint Corp. in Scottsdale, AZ is a public company that revolutionized access to chiropractic care when it introduced its retail healthcare business model in 2010. Today, it is the nation’s largest operator, manager and franchisor of chiropractic clinics through The Joint Chiropractic network. The company is making quality care convenient and affordable, while eliminating the need for insurance, for millions of patients seeking pain relief and ongoing wellness. Seeing over 12 million patient visits annually, The Joint Chiropractic is a key leader in the chiropractic industry. Ranked number one on Forbes’ 2022 America's Best Small Companies list, number three on Fortune’s 100 Fastest-Growing Companies list and consistently named to Franchise Times “Top 400+ Franchises” and Entrepreneur’s “Franchise 500®” lists, The Joint Chiropractic is an innovative force, where healthcare meets retail. Position Summary: The Joint Chiropractic is seeking a dynamic and strategic Franchise Business Consultant to support franchise clinics in achieving operational excellence, driving growth, and delivering exceptional patient experiences. This field-based role acts as a collaborative partner to franchise owners - bringing a balanced, solutions-oriented, and generalist approach across all aspects of clinic operations. The ideal candidate provides hands-on coaching, business insights, and operational support to help clinics thrive in alignment with The Joint Chiropractic’s mission and values, while avoiding a compliance or audit-driven style.

Requirements

3+ years of multi-unit operations experience, preferably within franchising, retail, health, or wellness industries
Demonstrated ability to coach and influence business owners or managers across a wide range of operational areas
Strong generalist skill set - able to support staffing, training, marketing, financial planning, and patient experience with confidence and credibility
Experience analyzing P&Ls and creating actionable plans for performance improvement
Understanding of real estate/site selection processes and the timelines associated with opening new clinics, including license agreement execution
Strong interpersonal and communication skills with the ability to build effective partnerships
Self-motivated, highly organized, and able to manage multiple priorities in a field-based environment

Nice To Haves

Bachelor’s degree in business, operations, or a related field preferred
Experience participating in or supporting local marketing Co-ops is a plus

Responsibilities

Serve as a well-rounded business partner to franchise owners, offering support across operations, finance, staffing, marketing, and patient experience - focusing on driving results, not just reviewing performance
Coach franchisees on staffing strategies, onboarding processes, and team development to build strong, service-oriented clinic teams
Provide guidance and tools to help clinics measure, understand, and enhance the patient experience
Review Profit & Loss statements with franchisees and offer data-informed recommendations and action plans to strengthen financial performance
Support site selection and new clinic development, including guidance on market strategy, timelines, and execution of license agreements
Collaborate with franchisees to increase active membership and implement growth strategies through effective local marketing and patient retention efforts
Encourage and support participation in local marketing Co-ops to enhance regional brand presence and drive patient traffic
Analyze clinic performance trends and KPIs to identify opportunities and coach toward continuous improvement
Help maintain proper staffing levels to support consistent clinic hours and maximize patient access
Partner with new franchisees to successfully launch clinics and achieve operational and financial targets within their first year
Encourage growth and expansion among top-performing franchisees while providing direct, constructive coaching to address underperformance as needed
Build strong relationships with franchisees through regular communication, trust-based support, and a partnership-focused mindset
Promote active participation in system-wide meetings, training, and brand initiatives to foster alignment and ongoing development