Franchise Business Coach (FBC)

1-Tom-Plumber HQ•Milford, OH

About The Position

1 Tom Plumber HQ is a rapidly growing plumbing franchise in Milford, OH. We are a fun, culture driven company with clear goals aimed at developing and inspiring franchisees to reach their full potential. The Franchise Business Coach supports the development of new and existing 1Tom Plumber franchises.

Requirements

Experience as a Franchise Business Coach or have a leadership background
Must be positive, upbeat and have a sense of humor
Effective time management skills
Attention to detail is a must
Experience providing counseling, coaching, or training in a business setting
Strong interpersonal and communication skills (written and verbal)
Ability to work independently and as part of a team
Ability to prioritize a wide-ranging workload

Responsibilities

Maintain systems and track all franchisee correspondence, reporting and supporting records
Act as liaison and primary contact for all franchisees
Provide ServiceTitan administrative support
Lead and document onboarding process via regularly scheduled meetings
Prepare and record all franchise ServiceTitan data and generate reports
Perform and report franchise daily, weekly and monthly audits
Review and audit incoming and outgoing calls
Participate in franchise operations strategic planning
Travel to and provide complete on-site setup and go-live support
Track and manage communication between franchisees and onboarding team
Lead on-going development and evaluation of operational standards, policies, and best practices to ensure alignment with Brand standards
Identify franchise and individual skill gaps, developmental areas, and opportunities by comparing to KPIs (e.g., training, process improvement, coaching, etc.)
Establish performance goals and provide feedback, coaching, and development to enhance the franchisees performance, to facilitate and encourage continuous performance improvement
Duties as assigned