FPS Dispensing & Config Specialist I

Vallen•Kennesaw, GA

About The Position

Vallen's Flexible Procurement Solution (FPS) Operations Specialist is an individual contributor responsible for assisting with FPS implementations. FPS is an inventory management system that combines advanced technology with industrial vending to drive productivity and reduce costs for businesses. This position is a customer facing position that collects customer requirements, identifies the best vending product fit and assesses the customer's site readiness. The FPS Specialist will provide post go live support by responding to basic customer inquiries and service requests.

Requirements

Associates degree or 2-3 years equivalent work experience.
Excellent verbal and written communication skills
Motivated self-starter
Excellent customer service skills
Strong attention to detail, time management and organizational skills
Excellent PC Skills including, but not limited to, MS Word, MS Outlook
Strong competency level in Excel
Ability to work independently within defined processes and procedures as well as in a team environment.

Nice To Haves

Project management experience is a plus
Product and/or industry knowledge is preferred (e.g. Inventory Management, Supply Chain Management, Industrial Vending)

Responsibilities

Collect and review all customer information sheets to ensure customer requirements are documented and complete.
Participate in kick-off meetings and communicate with project stakeholders to discuss customer needs requirements, customizations, and project timelines.
Utilize vendor configuration software to recommend the best vending option and layout for customers.
Validate whether the form, fit and function of the software recommended vending option would meet the need of the customer.
Maintain shared data files detailing customer-vending specifications (e.g. item, manufacturer, model, part number, dimension and vending type).
Complete detailed checklists and follow detailed procedures in preparation for installation and configuration.
Coordinate customer service request to deploy, redeploy or disengage the solution in accordance with operational procedures.
Respond to basic customer inquiries and escalate technical issues to Dispensing & Configuration team.
Monitor and maintain project schedules to maximize productivity and ensure projects are completed on time.
Participate in process improvement initiatives (e.g. hardware and software enhancements, inventory control development).
Review customer-reporting needs and communicate with Dispensing & Configuration team to ensure reports are capturing the performance of the dispensing tool.
Travel to customer sites to support installations and/or on-going maintenance of the FPS solution.
Provide on-call technical support for the FPS solutions on a rotational basis.
Performs other duties as assigned.