Founding US Solutions Engineer

Evervault • New York, NY

22h • Hybrid

About The Position

Evervault is a data security and compliance infrastructure company. We help engineering teams collect, store and process their most sensitive data, and comply with data security and privacy compliance frameworks.
Our mission is to encrypt the web. Our customers range from small startups building their first product to the largest financial and healthcare institutions in the world.
Our sales process requires deep technical understanding and a strong grasp of the business drivers behind data security. Many of our customers use us to streamline compliance with payments security standards like PCI DSS, or healthcare compliance standards like HIPAA. We aim to be a trusted partner of our customers on all things security and compliance.
We are seeking a Solutions Engineer to work across pre-sales and post-sales, partnering with our Account Executives to drive technical wins and ensure successful customer implementations. You will report to our Head of Sales and play a critical role in helping prospects and customers understand and adopt Evervault's platform.
The Solutions Engineer is primarily engaged at the technical validation stage of our sales process, owning the technical evaluation and helping prospects understand how Evervault integrates with their existing architecture. You may also join discovery calls when technical stakeholders (developers, engineering leads, CTOs) are attending, enabling efficient conversations from day one.
Post-sale, you will serve as the primary technical point of contact during implementation and on ongoing customer support.

Requirements

• 2+ years as a Solutions Engineer or Engineer with customer-facing experience
• Customer-first mindset: Motivated to create a world-class customer experience from technical scoping through implementation and support
• Strong communicator: Can break down complex problems into easily understood solutions
• Quick-thinking: Able to gather and adapt quickly to context from customers
• Bridge to ProdEng: Understands how engineering teams work and can translate customer needs into clear product input (requirements, tradeoffs, priorities).
• Technical foundation: Strong understanding of APIs (REST, webhooks, auth) and comfort discussing implementation details with developers; familiar with SDK patterns and at least one language (e.g., JavaScript/TypeScript, Python, Java, or Go)

Nice To Haves

• Payments domain fluency: Basic knowledge of payment fundamentals (issuers, acquirers, card schemes and payment processing flows) and key acronyms (PCI, PSP, CHD), plus concepts like tokenization and 3D Secure
• Security / cryptography knowledge: Working knowledge of public key cryptography, PKI basics, and secure handling of sensitive data

Responsibilities

• Lead technical validation conversations with prospects, covering our API documentation and demonstrating how Evervault integrates with their current architecture
• Create payment data flow diagrams showing end-to-end architecture from card collection or receiving raw card details via API through our tokenization flow, including value-added products like 3DS, network tokens, card insights, and Apple Pay/Google Pay
• Answer all technical questions that arise during prospect evaluations
• Join discovery calls when developers or technical stakeholders are present to address technical questions early
• Workshop creative solutions using Evervault's developer primitives to solve customer data security, compliance, and payments problems
• Support customers and their engineering teams throughout their integration with Evervault
• Lean in on ongoing customer support, helping developers troubleshoot integration questions (working with our engineering team for deeper technical issues)
• Serve as the liaison between engineering and sales for new product builds
• Enable the sales team on how to sell and explain new products, including common objections and positioning
• Act as a customer advocate, translating customer pain and feedback into product development priorities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees