Founding Deployment Strategist

Lovable•Boston, MA

13d

About The Position

Founding Deployment Strategist TL;DR: We're looking for a Founding Deployment Strategist to guide Lovable users from first value to full adoption. You'll build trusted relationships, help customers ship faster, and turn every account into a success story by diving deep into their workflows, partnering with their teams, and shaping how our platform solves their most critical challenges. Why Lovable? Lovable lets anyone build software with AI. From solopreneurs to Fortune 100 teams, over 2 million people in 200+ countries use Lovable to transform ideas into real products—fast. We're at the forefront of a foundational shift in software creation, which means you have an unprecedented opportunity to change how the digital world works. We're a small, talent-dense team building a generation-defining company from Boston and Stockholm. We value extreme ownership, high velocity, and low-ego collaboration. We seek people who care deeply, ship fast, and are eager to make a dent in the world.

Requirements

Experience in Customer Success, account management, or solution consulting in SaaS or AI products
Track record of driving adoption, renewals, and expansion across Enterprise and Strategic accounts
Technical ability to collaborate with technical teams to scope, architect, and deploy custom solutions at scale
Strong communicator who translates technical capabilities into clear business outcomes
Skilled at running onboarding, QBRs, and success plans with multiple stakeholders
Comfortable with ambiguity and iteration in a fast-moving, high-growth environment

Nice To Haves

Experience supporting developer tools or AI-native products

Responsibilities

Drive Customer Success & Adoption
Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts
Build and execute success plans aligned with customer goals and product capabilities
Drive value realization through proactive check-ins, QBRs, and enablement sessions
Track health scores, usage, and adoption metrics to identify risks and opportunities
Act as a strategic advisor—guiding customers on best practices, new features, and workflows
Collaborate Cross-Functionally
Partner with Forward Deployment Engineers to scope, prototype, and deliver customer solutions
Collaborate with Product and Engineering to surface feedback and shape roadmap priorities
Work with Account Executives to identify and qualify expansion opportunities
Troubleshoot blockers, coordinate internal support, and ensure fast resolution
Build Customer Success playbooks and processes based on learnings
Partner Deeply with Customers
Embed with customer teams to understand their workflows, goals, and pain points
Identify and interpret key datasets that drive decision-making and integrate them into scalable solutions
Design and refine user workflows that solve meaningful problems across teams and functions
Lead training and onboarding sessions to ensure lasting impact and user success
Present findings and strategy to stakeholders from frontline operators to C-suite executives