Deployment Strategist

Recruiting From Scratch • San Francisco, CA

3d • $120,000 - $180,000 • Onsite

About The Position

As a Deployment Strategist, you will own the end-to-end post-sale customer experience for a portfolio of high-impact enterprise accounts. You’ll sit at the center of customer success, product feedback, and revenue expansion—ensuring customers achieve meaningful outcomes and see immediate value from the platform.

Requirements

• 1–5 years of experience in deployment strategy, customer success, or enterprise implementation within a high-growth B2B SaaS company or a defense-focused consulting environment
• Hands-on experience leading software deployments for enterprise customers
• Familiarity with government contracting workflows, data, or procurement processes
• A track record of driving customer expansion and long-term account growth
• Strong written and verbal communication skills, with the ability to engage technical and non-technical stakeholders
• Comfort operating in ambiguity and building processes from the ground up

Nice To Haves

• Experience working with government contracting platforms or public-sector data
• Exposure to defense, aerospace, or highly regulated industries
• Previous experience at an early-stage startup or in an entrepreneurial environment
• Willingness to travel 1–2 times per month for customer engagements

Responsibilities

• Lead customer deployments from onboarding and training through long-term adoption, expansion, and renewal
• Manage complex enterprise implementations across organizations of varying sizes, from fast-growing startups to large, distributed teams
• Serve as the primary post-sale partner, building trusted relationships with senior stakeholders
• Identify and execute opportunities for upsell and cross-sell within existing accounts
• Track customer health metrics to drive retention, reduce churn, and support renewals
• Partner closely with Sales, Product, and Engineering to relay customer feedback and influence product direction
• Travel periodically to support customer engagements and deepen relationships

Benefits

• Equity participation
• Opportunity to work directly with company leadership in a high-ownership role
• Significant room for growth as the company scales its customer base and enterprise motion

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed