Founding Account Manager

Spade•New York, NY

3d•$150,000 - $160,000•Hybrid

About The Position

Financial institutions process billions of transactions every day across cards, ACH, wires, and third party aggregators. But most of that data is difficult to use. Descriptions are inconsistent, merchant names don’t match, and categories vary by payment type. Spade’s API takes these raw, messy transactions, and in <50 ms, returns clean, structured records linked to verified businesses in our proprietary database. Building on that foundation, our agent layer leverages this enriched data to automate insights and decision-making. Customers including Stripe, FIS, Bilt, Corpay, and Mercury use Spade to authorize more transactions, personalize experiences, power rewards programs, and more. We lead the market in merchant coverage, speed of enrichment, and data accuracy, enriching hundreds of billions of dollars in transaction volume every month. Spade is a fast growing, Series A company backed by industry experts and top tier investors (including a16z, Flourish Ventures, Y-Combinator, and Gradient Ventures). We’re a lean and execution-oriented hybrid team, passionate about building exceptional products for our growing customer base. We care deeply about diversity of background, experience, and opinion. We value empathy, curiosity, and passion, and strive to create an environment where individuals have autonomy and the ability to take ownership over their work. What will you be doing? As Spade's founding account manager, you will own the strategic relationship and growth trajectory for our most important customers. You'll be responsible for optimizing implementations, driving product adoption and expansion, and building deep partnerships with customers. You will:

Requirements

5+ years of account management / customer success experience for a technical product, including responsibility for account growth and upsells
3+ years of experience in fintech
Experience in high-growth startup environment
East coast based

Nice To Haves

Experience with transaction / payments data
Experience with API / data products
NYC based

Responsibilities

Own strategic customer relationships from implementation through expansion, acting as the primary point of contact and trusted advisor for major accounts
Drive implementation excellence by managing timelines, facilitating stakeholder alignment, and holding customers accountable to milestones
Monitor account health by tracking implementation progress, reviewing outstanding support tickets with the CS team, and proactively identifying trends or risks before they escalate
Accelerate account growth by identifying expansion opportunities and driving adoption of new Spade products
Build deep executive relationships within customer organizations, understanding their roadmap, org structure, and strategic priorities
Orchestrate high-impact customer touchpoints including QBRs
Champion our customers internally, translating their feedback into product and roadmap insights
Establish scalable processes for account management, creating frameworks and best practices that will support Spade's growth