Founding Account Manager

Stuut•New York, NY

66d

About The Position

Stuut is transforming accounts receivable for B2B companies—making collections smarter and faster for companies that have historically relied on manual processes that are labor intensive and costly. Our platform is gaining traction with finance teams across industrials, chemicals, and manufacturing sectors from Fortune 10 brands to scaling midmarkets. We're backed by top-tier investors including a16z, Khosla, Activant, 1984 Ventures and Page One. The Role We’re hiring a Founding Account Manager to own and grow relationships with Stuut’s most strategic enterprise and midmarket customers. You’ll ensure our clients achieve measurable business outcomes through the use of Stuut’s AI-powered cash flow automation platform—driving retention, adoption, and expansion. This is a high-impact, customer-facing role for someone who thrives at the intersection of relationship management, business problem-solving, and project execution. You’ll collaborate closely with Product, Engineering, and Sales to deliver results, map customer requirements, coordinate deployments, and influence customer outcomes—without needing to be the primary technical lead.

Requirements

Have 5+ years of experience in Account Management, Customer Success, or post-sales roles in SaaS, fintech, or automation.
Are highly organized and experienced managing multiple enterprise accounts simultaneously.
Understand implementations and technical integrations (ERPs, APIs, data workflows).
Excel at relationship-building with both technical and non-technical stakeholders.
Are data-driven, results-oriented, and comfortable owning customer KPIs.
Thrive in high-growth, startup environments that reward ownership and creativity.
Bring curiosity, resilience, and a bias toward action and accountability.

Responsibilities

Serve as the primary point of contact for our portfolio of enterprise and midmarket customers, ensuring satisfaction, adoption, and renewals.
Lead strategic account planning, success reviews, and performance reporting.
Coordinate with internal teams (Engineering, Product, and Forward Deploy) on integrations and implementation milestones.
Develop account strategies focused on measurable outcomes, ROI, and expansion opportunities.
Manage projects and customer communications to ensure alignment, timeliness, and clarity.
Surface customer insights that inform product improvements and strategic decisions.
Partner with Sales on renewals and upsell opportunities.
Advocate for customers internally to ensure seamless delivery and long-term value realization.