Forwarding Supervisor - MVTrac team

Motorola Solutions•Dallas, FL

2d•$57,000 - $62,000•Remote

About The Position

Note: This position is remote and candidates can reside anywhere in the United States. This requires10% travel. We are looking for a candidate with experience in managing support staff including; customer service, pre recovery processing and escalated account scenarios. Candidates need to be well-rounded, flexible and driven. The Supervisor position will oversee a team of Forwarding representatives. MVTrac has a commitment to excellence and the highest standards of recovery services. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation.

Requirements

2+ years experience in business management
Experience with recovery systems, forwarding models, and productivity tracking
Legal authorization to work in the U.S. indefinitely is required.
Employer work permit sponsorship is not available for this position.

Nice To Haves

Bachelors Degree or equivalent
Client (auto finance) experience
Presentation (PowerPoint/Google slides) skills
Energetic and self-motivated - must be well organized and able to make proactive recommendations
Servant leader attitude willing to invest and grow team members to support MVTrac clients.
Enjoy a fast-paced, collaborative, positive, people-oriented; effective multi-tasking capability

Responsibilities

Review and assignment of accounts to the case workers through MVTrac’s Account Movement Strategy Protocol.
Documenting and processing client requests.
Track each staff members daily productivity and provide coaching as needed
Review Fee requests for accuracy and submission to lender.