Forwarding Supervisor - MVTrac team
About The Position
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. MVCONNECT has a commitment to excellence and the highest standards of recovery services. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation. Note: This position is remote and candidates can reside anywhere in the United States. This requires10% travel. We are looking for a candidate with experience in managing support staff including; customer service, pre recovery processing and escalated account scenarios. Candidates need to be well-rounded, flexible and driven. The Supervisor position will oversee a team of Forwarding representatives. MVTrac has a commitment to excellence and the highest standards of recovery services. Our values and beliefs are critical to the success and growth of the business, and they were all created with a unique cultural foundation.
Requirements
- 2+ years experience in business management
- Experience with recovery systems, forwarding models, and productivity tracking
- Legal authorization to work in the U.S. indefinitely is required.
- Employer work permit sponsorship is not available for this position.
Nice To Haves
- Bachelors Degree or equivalent
- Client (auto finance) experience
- Presentation (PowerPoint/Google slides) skills
- Energetic and self-motivated - must be well organized and able to make proactive recommendations
- Servant leader attitude willing to invest and grow team members to support MVTrac clients.
- Enjoy a fast-paced, collaborative, positive, people-oriented; effective multi-tasking capability
Responsibilities
- Review and assignment of accounts to the case workers through MVTrac’s Account Movement Strategy Protocol.
- Documenting and processing client requests.
- Track each staff members daily productivity and provide coaching as needed
- Review Fee requests for accuracy and submission to lender.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
