Forward Deployment Engineer (Developer Success)

Firecrawl•San Francisco, CA

7d•$150,000 - $250,000•Hybrid

About The Position

We’re looking for a Forward Deployment Engineer who thrives at the intersection of engineering, product, and customers. You’ll work directly with users to deploy Firecrawl in real-world environments, unblock integrations, and turn customer needs into repeatable solutions and product improvements. This is a highly hands-on, customer-facing engineering role — ideal for someone who likes solving complex problems live and shipping pragmatic solutions fast.

Requirements

Strong software engineer with solid fundamentals (APIs, systems, debugging)
Comfortable working directly with customers and explaining technical concepts clearly
Calm and effective in ambiguous, fast-moving situations
Biased toward action — you unblock first, optimize later
Enjoys shipping pragmatic solutions over perfect abstractions
Comfortable working quickly in a small, high-trust team

Nice To Haves

Experience in solutions engineering, devrel, SRE, or customer-facing infra roles
Familiarity with web crawling, scraping, proxies, or data extraction systems
Startup experience or ex-founder
Shipped systems used by real customers at scale

Responsibilities

Work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments
Own technical delivery for priority accounts, from first integration through ongoing optimization
Debug complex real-world issues involving APIs, crawling, data pipelines, and infra constraints
Build reusable solutions, templates, and playbooks based on customer needs
Translate customer feedback into clear product and engineering insights
Collaborate closely with core engineers to improve reliability, performance, and usability
Help define best practices for how Firecrawl is implemented at scale

Benefits

Salary that makes sense — $150,000-250,000/year OTE (U.S.-based), based on impact, not tenure
Own a piece — Up to 0.10% equity in what you're helping build
Generous PTO — 15 days mandatory, anything after 24 days, just ask (holidays excluded); take the time you need to recharge
Parental leave — 12 weeks fully paid, for moms and dads
Wellness stipend — $100/month for the gym, therapy, massages, or whatever keeps you human
Learning & Development - Expense up to $150/year toward anything that helps you grow professionally
Team offsites — A change of scenery, minus the trust falls
Sabbatical — 3 paid months off after 4 years, do something fun and new
Full coverage, no red tape — Medical, dental, and vision (100% for employees, 50% for spouse/kids) — no weird loopholes, just care that works
Life & Disability insurance — Employer-paid short-term disability, long-term disability, and life insurance — coverage for life's curveballs
Supplemental options — Optional accident, critical illness, hospital indemnity, and voluntary life insurance for extra peace of mind
Doctegrity telehealth — Talk to a doctor from your couch
401(k) plan — Retirement might be a ways off, but future-you will thank you
Pre-tax benefits — Access to FSAs and commuter benefits (US-only) to help your wallet out a bit
Pet insurance — Because fur babies are family too
SF HQ perks — Snacks, drinks, team lunches, intense ping pong, and peak startup energy
E-Bike transportation — A loaner electric bike to get you around the city, on us