Forward Deployed Reliability Engineer

Palantir Technologies•New York, NY

7h•$110,000 - $147,000

About The Position

Palantir builds the world’s leading software for data-driven decisions and operations. By bringing the right data to the people who need it, our platforms empower our partners to develop lifesaving drugs, forecast supply chain disruptions, locate missing children, and more. The Role As a Forward Deployed Reliability Engineer (FDRE), you ensure stability and reliability of mission-critical workflows built on Palantir software. You gather signal by going on call — resolving problems before the customer is impacted — and use those learnings to drive product change, shape our internal tooling, and refine our operational processes such that we provide an increasing quality of service to more and more customers. Your approach is hands-on and pragmatic: you’ll rapidly address issues as they arise with quick and effective solutions and advocate for workflow or product improvements after the immediate issue is resolved. You are energized by engaging directly with problems, from writing a script to automate a manual task, to finding creative workarounds, or building a case for a product enhancement. You don’t just fix issues— you look for opportunities to simplify, automate, and make the entire system more resilient. An FDRE synthesizes learnings from support into best practices for others to follow. These are captured into documentation and shared with the team and broader organization. In this way, you raise the bar for reliability and efficiency across Palantir.

Requirements

Background in Computer Science, Engineering, Information Systems, or other technical field.

Nice To Haves

Ability to work independently and collaboratively to solve ambiguous technical and operational challenges
Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
Proficiency in Python, Java, and SQL
Familiarity with parallel data processing and Spark job optimization
Strong organizational skills and attention to detail, with the ability to prioritize effectively
Resourcefulness and creativity in fast-paced dynamic environments
Experience with root cause analysis and documenting solutions for broader impact
Enthusiasm for hands-on problem solving, continuous improvement, and knowledge sharing

Responsibilities

Develop a deep understanding of Palantir's products and operational processes
Go on-call, responding quickly and effectively to mission-critical incidents
Diagnose, resolve, and proactively prevent issues encountered in the field
Collaborate with internal stakeholders to increase the scalability and reliability of Foundry workflows for our customers
Identify recurring pain points and inefficiencies, and take initiative to automate or streamline workflows
Advocate for and implement product enhancements based on insights gleamed from the field
Create clear, actionable documentation and share best practices to elevate team and company-wide reliability

Benefits

Employees (and their eligible dependents) can enroll in medical, dental, and vision insurance as well as voluntary life insurance
Employees are automatically covered by Palantir’s basic life, AD&D and disability insurance
Commuter benefits
Take what you need paid time off, not accrual based
2 weeks paid time off built into the end of each year (subject to team and business needs)
10 paid holidays throughout the calendar year
Supportive leave of absence program including time off for military service and medical events
Paid leave for new parents and subsidized back-up care for all parents
Fertility and family building benefits including but not limited to adoption, surrogacy, and preservation
Stipend to help with expenses that come with a new child
Employees can enroll in Palantir’s 401k plan