Forward Deployed Engineer

AirOps•San Francisco, CA

About The Position

AirOps helps brands get found and stay found in the AI era. As the first end-to-end content engineering platform, we give marketing teams the systems to win visibility across traditional and AI search with one durable advantage: quality. Thousands of marketers use AirOps to see how their brand shows up across the new discovery landscape, prioritize the highest-impact opportunities, and create accurate, on-brand content that earns citations from AI platforms and trust from humans. We are building the platform and profession that will equip a million marketers to lead the next chapter of marketing, where creativity and intelligent systems work together and quality becomes the strategy that lasts. AirOps is backed by Greylock, Unusual Ventures, Wing VC, Founder Collective, XFund, Village Global, Alt Capital, and more than a dozen top marketing leaders, with hubs in San Francisco, New York, and Montevideo.

Requirements

2 to 6 years experience in Growth, BizOps, Product, Technical Account Mgmt, Analytics, Solution Engineering, or similar role at a high-growth startup; we 💚 former (or future aspiring) founders
Comfortable moving fast in a startup where roles and responsibilities are fluid
Track record of running complex, multi-threaded projects in a hybrid environment
Experience with LLMs and AI techniques, including prompt engineering and retrieval
Experience automating processes with workflow automation tools like Zapier
Strong analytical skills with experience using data to inform decision making
Excellent project management skills, including proficiency in project management tools like Linear, Airtable, and Asana
Strong interest in the intersection between AI and growth, and the emergent capabilities and applications of LLMs
Superb written and verbal communication skills

Nice To Haves

Familiarity with Python and JavaScript preferred

Responsibilities

Build AI growth workflows using AirOps that we can use both internally and to productize for customers in different verticals
Evolve our services delivery playbook and resourcing, moving between execution and strategy
Use AirOps platform to improve our internal and customer facing processes and prove out new use cases
Partner with our Growth, Marketing, Sales, and Product teams to build new templates and workflows aligned to product launches and customer expansion opportunities
Work cross functionally with engineering, design, CX, growth, and content team members to bring features to market quickly & iterate based on feedback
Monitor key metrics closely; analyze trends/patterns & recommend solutions to improve business outcomes; report findings/recommendations regularly to Exec team
Partner with design team on UX research initiatives aimed at improving customer engagement & conversions throughout the customer journey
Test the product and provide feedback to improve the customer experience and usability