Forward Deployed Engineer

Smartcat

38d•Remote

About The Position

About Smartcat Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. We’re on the frontier of an entirely new category: Agentic AI. We enable enterprises to build high-performing hybrid workforces made up of both humans and AI agents. These AI agents aren’t generic copilots. They’re fully trained digital teammates that learn from your best people, your content, and your business strategy—ready to get to work from day one. Our platform combines generative AI, human-in-the-loop workflows, and a living Enterprise Skill Graph that continuously learns and improves. Whether you're launching a product globally, onboarding new hires, translating learning content, or aligning legal teams across regions, Smartcat turns knowledge into action and action into scale. Over 1,000 companies, including 20% of the Fortune 500, rely on Smartcat to bring their business to the world—instantly, accurately, and in every language. As a Series C company with 130% year-over-year growth, we’re scaling fast and investing in people who want to shape the future of work with us. Join us in unlocking global potential, one human and agent team at a time. Forward Deployed Engineering Mission You’ll join Smartcat’s GTM org as a Forward Deployed Engineer, owning technical success across the full customer lifecycle—from pre-sales workflow discovery to implementation, adoption, and expansion. FDEs drive ARR by delivering measurable outcomes and building AI-powered workflows that accelerate Agent Platform adoption, improve multilingual quality, and maximize long-term value. You’ll partner closely with Sales, CX, Product, and Engineering to translate business goals into working solutions (integrations, prompts, and AI agents), lead go-lives, and surface customer insights to influence product direction and roadmap priorities on our biggest customers. Role Overview The Forward Deployed Engineer (FDE) at Smartcat is a senior, customer-facing technical delivery role responsible for translating business goals into deployed AI-powered localization workflows — and ensuring those workflows drive measurable outcomes. This is not a back-office implementation role. You will own the delivery and success of our largest customers by being their point of contact and trusted advisor. It is a forward-facing, outcome-owning role that requires deep technical fluency, strong execution discipline, and the ability to operate across pre-sales and post-sales.

Requirements

BS/MS in engineering, analytics, or a related field with 10+ years in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
Experience with REST APIs, GitHub, AI SaaS workflows, enterprise change management, and technical solution design/integrations
Skilled in troubleshooting complex implementation issues and creating custom solutions with software like LMS, CMS, PIMs, DAMs
Excellent communication skills with experience presenting to both technical and executive audiences
Strong negotiation, influencing, and client relationship management skills
Proven ability to deliver post-sale support, training, and adoption initiatives
Entrepreneurial mindset with curiosity, problem-solving ability, and collaborative approach
Willingness to travel up to 40%

Responsibilities

Lead end-to-end technical execution across the customer journey — from pre-sales discovery and demos through deployment and value realization
Build AI-powered workflows that improve multilingual content quality, speed, and efficiency
Own integrations and automation that embed Smartcat into enterprise systems
Partner cross-functionally to drive adoption, expansion, and long-term success
Lead pre-sales technical discovery to understand workflows, systems, and success criteria
Own the end-to-end technical execution from demos to value generation
Translate customer requirements into a clear technical solution plan and implementation path through a strategic plan
Partner with GTM Account teams to scope opportunities and ensure solutions are sold correctly
Build and deploy AI-powered workflows aligned to customer outcomes
Create, test, and iterate prompts, agent skills, and workflow configurations
Develop workflows that improve quality, speed, and efficiency in multilingual content creation
Ensure that translation quality, output, format is aligned with customer expectations
Configure platform integrations and end-to-end processes using APIs, connectors, and middleware
Lead complex technical integrations with enterprise systems such as CMS, DAM, PIM, and commerce platforms (e.g., AEM, Drupal, SFCC)
Troubleshoot integration and workflow issues with strong technical rigor
Build custom solutions when necessary to meet customer operational requirements
Collaborate with the engineering team to identify and implement core platform enhancements that resolve customer obstacles.
Serve as the technical lead for customer deployments from discovery through go-live
Own validation, testing, and go-live readiness to ensure workflows meet expected quality standards
Maintain implementation discipline — timelines, milestones, risks, and technical documentation
Ensure customer solutions are stable, scalable, and operationally successful
Drive post-sale support, enablement, and adoption initiatives
Help quantify outcomes and value realization over time
Identify opportunities to expand workflows, departments, and usage based on technical success
Partner with account teams to validate and support expansion opportunities
Partner with Customer Experience (CX), Product, Engineering, and Account teams to deliver outcomes
Submit high-quality bug reports and technical feedback to Engineering and Product
Identify recurring customer needs and workflow gaps to influence roadmap priorities
Act as a liaison to accelerate customer success through internal alignment
Communicate clearly with both technical and executive stakeholders
Translate complex technical concepts into actionable recommendations
Lead technical workshops and implementation sessions
Support executive-level discussions on outcomes, roadmap alignment, and future workflow opportunities

Benefits

Fully remote team
We are a global team of 200+ enthusiastic people spread across 30+ countries. We have been fully remote since 2020, with some locations populated with more Smartcaters than others, such as Boston, Belgrade, Lisbon, Tbilisi and Yerevan.
Be part of an AI Native Organization
We are highly innovative, using AI across all areas of the organization to accelerate decision-making and free people to focus on strategy and high-impact work. We embrace new ideas and encourage all Smartcaters, regardless of level or department, to manage their own AI Agents. At Smartcat you’ll shape how AI transforms the workplace and play an integral role in ensuring Smartcat remains a leader in AI innovation.
Innovating a $100 Billion industry
Smartcat is reshaping the $100B multilingual content industry with an AI-powered platform that makes it easy for companies to create, translate, and localize global content at scale. Our platform enables enterprise teams to move away from slow, traditional outsourcing methods, and achieve fast, high-quality results, at a fraction of the cost.
Join the rocketship to scale-up 10x and beyond together
We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series C startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 130% YoY, thanks to our strong product-market fit and high-performing team, and plan to accelerate from here.
Smartcat Culture: Where Diversity Meets High Performance
At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and engagement. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to inclusion is steadfast, and we stand firmly against discrimination and harassment.