Forward Deployed Engineer, Commercial

TwelveLabs

1d•Remote

About The Position

We are hiring a Forward Deployed Engineer (FDE) to push the frontier on what is possible with video AI across content discovery, automated editing, audience insights, monetization, and operational workflows by leading end-to-end deployments of our models inside Media & Entertainment, Sports, and Advertising organizations. You will embed with customers who are deep experts in their creative and operational domains, translating real-world video data, infrastructure constraints, and business requirements into production systems. You will measure success through production adoption, measurable workflow impact, and evaluation-driven feedback loops that inform product and model roadmaps. You'll work closely with Product, Research, Sales, Partnerships, and Engineering to deliver scalable video AI systems that handle high-volume video workloads, meet security requirements, and integrate with existing media infrastructure. This is a highly self-directed and creative role where you'll need to thrive in an unstructured, rapidly expanding and evolving environment. This role is remote. Travel up to 40% is required.

Requirements

Bring 5+ years of software/ML engineering or technical deployment experience with customer-facing ownership in Media & Entertainment, Sports, Advertising, or video-centric industries.
Have owned customer AI/ML deployments end-to-end from scoping through production adoption, improving them through evaluation design, error analysis, and iterative refinement that tightens acceptance criteria over time.
Have deep understanding of video workflows, video workloads, and media infrastructure including video processing pipelines, content management systems, CDNs, and high-volume data architectures.
Possess strong infrastructure and systems engineering skills with experience building scalable, reliable systems that handle large-scale video processing and storage requirements.
Communicate clearly across creative, technical, research, and executive audiences, translating technical tradeoffs into business impact, risk posture, and measurable outcomes with credibility.
Apply systems thinking with high execution standards, consistently turning failures, escalations, and production issues into improved operating standards and repeatable deployment playbooks.

Responsibilities

Design and ship production systems around our video foundation models, owning integrations with media infrastructure, video processing pipelines, data provenance, reliability, and on-call readiness across content workflows.
Lead discovery and scoping from pre-sales through deployment, translating ambiguous workflow needs into hypothesis-driven problem framing, system requirements, and an execution plan with measurable business outcomes.
Build in large-scale video environments where performance optimization, cost efficiency, security controls, and scalability shape architecture, operating procedures, and failure handling.
Run evaluation loops that measure model and system quality against workflow-specific benchmarks (e.g., search relevance, content accuracy, processing throughput) and use results to drive model and product improvements.
Define launch criteria including performance metrics, acceptance benchmarks, and success measures, driving delivery until sustained production impact is demonstrated.
Distill deployment learnings into hardened primitives, reference architectures, integration patterns, and benchmark harnesses that scale across Media & Entertainment customers.

Benefits

An open and inclusive culture and work environment.
Work closely with a collaborative, mission-driven team on cutting-edge AI technology.
Full health, dental, and vision benefits
Extremely flexible PTO and parental leave policy. Office closed the week of Christmas and New Years.
VISA support where applicable

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