Food Team Member - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

22h

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Food Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Food Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Food Team Member position is a frontline position responsible for a wide variety of task to include but not limited to; taking orders, serving, prepping, stocking, organizing, and operating a cash register. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Responsible for prompt attention to a wide variety of tasks within food services Takes orders, serves, prepares, and stores high quality food, measuring ingredients, understanding time and temperature tables to record information, answering guest questions about menu items and pricing, and proper cash handling procedures when applicable Stocks and organizes the kitchen, food lines, food bars, work areas and eating areas ensuring the proper pulling, delivery, rotation, and storage of product Provides prompt, courteous attention to guest orders while serving and/or preparing high quality food for our guests’ enjoyment Provides prompt attention in correctly filling supply orders received by verbal, radio transmission and written orders Filling orders for stock and organizing work area, proper pulling, delivery, rotation, and storage of product, recording information, and answering guest questions regarding menu items and pricing Maintains cleanliness in all work areas while moving throughout the Park Prepares and serves food that complies with expected Dollywood quality, quantity, and presentation and state health code requirements Maintains cleanliness of any surfaces used for eating on or serving food from, washing dishes, maintaining proper sanitation, cleanliness of general area, scrubbing, sweeping, mopping, trash removal, etc. Greets each guest with a cordially, treating each guest as an individual Provides continuous service and attention to details, ensuring Guest satisfaction Suggestively sells to Guest and thank them for coming Willing to work at different locations on Park Be able to answer guests' questions concerning Park layout and menu item availability Understands and practices safe food handling at all times, following Sevier County regulations and ServSafe guidelines Be compliant with all safety standards within Sevier County relating to personal safety and the safety of fellow hosts and guests Follows all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner Understands and follows all Start Fresh procedures Learns and memorizes 4-Critical Safety Standards Management reserves the right to change and/or add to these duties at any time

Requirements

Employees may be required to be 18 years of age to operate some equipment
At least 6 months of previous foods experience preferred
At least 6 months of previous customer service preferred
Basic computer skills required
Must be able to pass a pre-employment drug screen
Able to display and live out our Lead with Love principles strongly rooted in the Dollywood Company culture by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be willing to constantly improve
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must tolerate a fast-paced environment
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be flexible to handle frequent changes in priorities
Able to work outdoors
Able to use equipment such as, but not limited to, cash registers, guest ordering systems, grills, fryers, steam kettles, drink machines, dough machines, ovens, warmers, popcorn machines, ice cream machines, knives, slicers, wedgers, rolling carts, carrying trays, tray jacks, dishwashers, bus tubs and carts, dollies, brooms, mops, etc.
Basic math skills necessary to count out change to guests as applicable
Must be able to lift 30 lbs with or without 2-person lift. 30+ lbs require a 2-person lift
Must take Start Fresh training, as well as implement all safety aspects of Start Fresh training
Must be able to work and tolerate temperatures ranging from 0 to 120 degrees
Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures

Responsibilities

Responsible for prompt attention to a wide variety of tasks within food services
Takes orders, serves, prepares, and stores high quality food, measuring ingredients, understanding time and temperature tables to record information, answering guest questions about menu items and pricing, and proper cash handling procedures when applicable
Stocks and organizes the kitchen, food lines, food bars, work areas and eating areas ensuring the proper pulling, delivery, rotation, and storage of product
Provides prompt, courteous attention to guest orders while serving and/or preparing high quality food for our guests’ enjoyment
Provides prompt attention in correctly filling supply orders received by verbal, radio transmission and written orders
Filling orders for stock and organizing work area, proper pulling, delivery, rotation, and storage of product, recording information, and answering guest questions regarding menu items and pricing
Maintains cleanliness in all work areas while moving throughout the Park
Prepares and serves food that complies with expected Dollywood quality, quantity, and presentation and state health code requirements
Maintains cleanliness of any surfaces used for eating on or serving food from, washing dishes, maintaining proper sanitation, cleanliness of general area, scrubbing, sweeping, mopping, trash removal, etc.
Greets each guest with a cordially, treating each guest as an individual
Provides continuous service and attention to details, ensuring Guest satisfaction
Suggestively sells to Guest and thank them for coming
Willing to work at different locations on Park
Be able to answer guests' questions concerning Park layout and menu item availability
Understands and practices safe food handling at all times, following Sevier County regulations and ServSafe guidelines
Be compliant with all safety standards within Sevier County relating to personal safety and the safety of fellow hosts and guests
Follows all procedures/standards affecting Foods financial standing such as portion control, suggestive selling, clocking in/out properly, and completion of tasks in a timely and accurate manner
Understands and follows all Start Fresh procedures
Learns and memorizes 4-Critical Safety Standards
Management reserves the right to change and/or add to these duties at any time