Amusement Team Member - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

8d•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking an Amusements Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Amusements Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to provide our guests with an excellent customer service experience by operating and interacting with various carnival style games and coin operated amusements. This service is to be provided in a manner consistent with the mission, values, and policies of the Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Operates various carnival style games in an outdoor environment by interacting with guests, setting and cleaning props, and celebrating wins Explains the rules and prizes for each game Describes different sales packages to guests and demonstrates proficient selling skills Records the number of games played and the number of prizes awarded Interacts with guests through the use of microphones and various props Manages the stock levels and merchandising of any assigned games throughout the workday Assists in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards Demonstrates an ability to maintain dependable work attendance and flexibility with assigned work schedules Actively participates in the success of the Games and Amusements team through teamwork, service, and respect for others Assists the immediate leadership by communicating any needed product, equipment, supplies, and helping to reduce waste Adheres to all Amusements safety guidelines and report any safety issues to the immediate leadership Protects the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required training Must be willing to have fun and create a fun and friendly environment for others Management reserves the right to change and/or add to these duties at any time

Requirements

Must be minimum of 14 years of age
Basic computer skills
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement.
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood’s core values through the lens of dignity and respect.
Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced environment
Able to be flexible to handle frequent changes in priorities
Able to operate/drive a company vehicle with valid driver’s license
Able to add, subtract, multiply and divide with accuracy
Able to lift up to 50lbs, with assistance
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate temperatures of 0 to 140 degrees
Able to work outdoors

Nice To Haves

Minimum 6 months of sales experience preferred
Minimum 6 months of customer service experience preferred
Minimum one (1) year of experience working in a team environment, highly preferred

Responsibilities

Operates various carnival style games in an outdoor environment by interacting with guests, setting and cleaning props, and celebrating wins
Explains the rules and prizes for each game
Describes different sales packages to guests and demonstrates proficient selling skills
Records the number of games played and the number of prizes awarded
Interacts with guests through the use of microphones and various props
Manages the stock levels and merchandising of any assigned games throughout the workday
Assists in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards
Demonstrates an ability to maintain dependable work attendance and flexibility with assigned work schedules
Actively participates in the success of the Games and Amusements team through teamwork, service, and respect for others
Assists the immediate leadership by communicating any needed product, equipment, supplies, and helping to reduce waste
Adheres to all Amusements safety guidelines and report any safety issues to the immediate leadership
Protects the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required training
Must be willing to have fun and create a fun and friendly environment for others