About The Position
Job Summary: As a Food Service Specialist, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards. You may specialize in a production area, such as a Tortilleria. Key Responsibilities & Essential Functions:• Customer Service: Proactively provides superior customer service Takes orders from customers by telephone or in person Answers customer questions regarding products; assists them with selections Works independently with minimal supervision • Food Service / Production: Applies expertise / experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality Slices, packages, labels, rotates, and culls products for poor quality Assists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria) • Sales: Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales • Food Safety: Cleans and sanitizes display cases Operates and maintains all / more complex equipment properly Complies with H-E-B food safety and sanitation standards Complies with department / Store operating procedures • Additional Department-Specific Responsibilities: BAKERY: Records production and shrink to aid in production planning Assists in technical areas as needed (e.g., baking, frying, and decorating) Culls bakery products for poor quality, expiration dates • DELI: Ensures service counter Customers are greeted and taken care of in a timely manner Manages Make Ready application (TMR) for e-Commerce orders throughout the day Uses Fresh Production Planner; ensures all inventory processes are complete and product is prepared in the quantities called for on the planner Performs inventory management processes (MSI, PAW) as required Assists in training other Partners If applicable, ensures catering orders are prepared and ready in time for Customer pickup Communicates product inventory concerns to the Lead or Manager Provides product demos and product education to Customers Ensures all sanitation and maintenance tasks for Deli slicers are followed • PREPARED FOODS: Serves / packages products at customer's request Educates customers on preparation / reheating instructions of prepared foods Prepackages condiments (sauces, dressings) for prepared food items Cuts, slices, dices, chops, food in preparation for chef The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.
Requirements
- 1+ years Experience
- Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
- Strong customer service skills
- Communication and interpersonal skills
- Reading and writing skills
- Planning and organizing skills
- HS Diploma or GED or equivalent
- Completion of food safety and sanitation training, and training on equipment operation, cleaning, maintenance
Responsibilities
- Proactively provides superior customer service
- Takes orders from customers by telephone or in person
- Answers customer questions regarding products; assists them with selections
- Works independently with minimal supervision
- Applies expertise / experience to prepare, package, and merchandise fresh product effectively; focuses on inspecting for quality
- Slices, packages, labels, rotates, and culls products for poor quality
- Assists in technical areas as needed (e.g., more difficult set-up and clean-up; operation of Tortilleria)
- Uses advanced selling techniques and advanced product knowledge and experience to meet customer needs and build department sales
- Cleans and sanitizes display cases
- Operates and maintains all / more complex equipment properly
- Complies with H-E-B food safety and sanitation standards
- Complies with department / Store operating procedures
- Records production and shrink to aid in production planning
- Assists in technical areas as needed (e.g., baking, frying, and decorating)
- Culls bakery products for poor quality, expiration dates
- Ensures service counter Customers are greeted and taken care of in a timely manner
- Manages Make Ready application (TMR) for e-Commerce orders throughout the day
- Uses Fresh Production Planner; ensures all inventory processes are complete and product is prepared in the quantities called for on the planner
- Performs inventory management processes (MSI, PAW) as required
- Assists in training other Partners
- If applicable, ensures catering orders are prepared and ready in time for Customer pickup
- Communicates product inventory concerns to the Lead or Manager
- Provides product demos and product education to Customers
- Ensures all sanitation and maintenance tasks for Deli slicers are followed
- Serves / packages products at customer's request
- Educates customers on preparation / reheating instructions of prepared foods
- Prepackages condiments (sauces, dressings) for prepared food items
- Cuts, slices, dices, chops, food in preparation for chef
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
