Food Service Team Lead

Coffee Cup Fuel Stops•Hot Springs, SD

7h•Onsite

About The Position

At Coffee Cup Travel Plazas, our team is our most important guest! This isn’t just a job—it’s an opportunity to grow, have fun, and be part of a team that values hard work, community, teamwork, efficiency, and autonomy. We create a positive, focused workplace where both our team and guests thrive! The Team Lead contributes to the success of the business and has responsibility, through the direction and control of restaurant operations, to grow sales, ensure a positive guest experience and maximize restaurant profitability. The Team Lead is a key part of the restaurant management team focused on maintaining the highest standards of food quality, service, cleanliness, safety, and sanitation and will take direction from the supervisor on requirements to deliver those expectations.

Requirements

Experience in restaurant operations
Ability to understand and carry out oral and written directions.
Ability to maintain cooperative working relationships.
Ability to demonstrate sensitivity to, and respect for, a diverse population.

Responsibilities

Provides Team Members, Managers, and Guests with a positive experience and atmosphere.
Ensures prompt, friendly service
Ensures the production of high-quality food on a consistent basis.
Directs overall activities and performance of team members on a shift-by-shift basis.
Responsible for assisting with the development of sales and marketing strategies and for implementing advertising and promoting campaigns.
Responsible to support and execute brand sales driving initiatives such as promotions, new product introductions and brand loyalty initiatives.
Manages efforts to ensure a positive guest and team experience.
Ensures quality and timely delivery of food and beverages orders through various ordering channels which may include, in-restaurant dining, to-go, online ordering, curbside, and delivery.
Maintains and inspects dining room, food receiving, food holding, preparation, production, and storage areas to ensure that health and safety regulations are adhered to at all times.
Corrects unsafe practices or conditions.
Completes daily paperwork and projects on a timely basis.
Complies with cash control policies and procedures.
Ensures all managers, supervisors, and team members comply with cash control policy and procedures.
Drives positive results for labor through proactive scheduling and reacting to business trends.
Controls operating costs by instituting awareness through the restaurant
Ensures quality recruiting and training of new team members.
May participate in hiring, training, motivation, and evaluation of team members as directed by supervisor.
Creates positive relationships with team members and managers by treating all members with respect.
Minimizes turnover by working with the management team to respond to and assist in resolving team member issues.
Ensures adherence to brand standards, company policies and procedures during shifts where they are the supervisor.
Supports and practices an open door policy.

Benefits

Weekly pay
401(k) with company match
Paid Time Off
Premium pay for overnight shifts
Opportunities for wage increases (after certifications & annual merit review)
Scholarship opportunities for recent grads and children of team members (select locations)
Employee Assistance Program (EAP)
Coffee Cup Wellness Program
Team recognition rewards
Free birthday meal
50% shift meal discount
Referral bonuses
Years of Service gifts & bonuses
Free coffee & fountain drinks while on shift
Corporate Coaching for personal & professional growth
Company-sponsored health plan
Health Savings Account (HSA)
Vision, Dental, & Life Insurance
Flexible Spending Accounts (medical & childcare)
Short-Term Disability coverage