1237 - FOOD SERVICE ASSOCIATE - SAN SEBASTIAN

GATE Store•St. Augustine, FL

1d•Onsite

About The Position

The GATE Store Food Service Associate ensures customer service is the first priority for GATE operations by providing a friendly and efficient experience for guests. This role involves performing routine food preparation and customer assistance, collaborating with the Store Kitchen Manager and Store Manager to control store operations and inventory. The associate assists customers with finding products and provides product information, operates food production equipment, and stocks coolers and shelves. A high level of cleanliness and organization is expected throughout the store. Responsibilities also include performing minor maintenance and repairs on store equipment, operating the register to process payments, and assisting in training new and existing team members on food preparation, customer service, and kitchen safety procedures.

Requirements

Must successfully complete a pre-employment drug screening and background check
Must be able to work a flexible schedule, including weekends and holidays
Must have the ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with customers and team members
Must be detail-oriented and have strong organizational skills
Must be able to stand for extended periods of time
Must be able to lift, carry, and move up to 50 pounds
Must have the ability to perform repetitive movements over long periods of time
Must be able to bend, kneel, stoop, and reach (including overhead)
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals for food service equipment
Must possess basic mathematic knowledge
Must be able to effectively follow all safety and sanitation guidelines and regulations to ensure quality food service
Must have strong customer service skills
Must gain product knowledge through training to assist customers and to ensure their selection is properly stocked
Must maintain or be willing to obtain Food Safety Certification

Nice To Haves

Previous successful job experience in a convenience store, restaurant / fast food or related environment
Knowledge of Food Safety

Responsibilities

Ensure customer service is the first priority for GATE operations
Provide a friendly and efficient experience for guests
Perform routine food preparation and customer assistance
Collaborate with the Store Kitchen Manager and Store Manager to control store operations and inventory
Assist customers with finding products and provide customers with product information
Assist with food preparation as directed
Operate food production equipment as required to complete tasks
Stock the coolers and shelves
Ensure a high level of cleanliness and organization at the store
Perform minor maintenance and repairs on store equipment
Operate register to process cash and credit card payments
Assist in training new and existing team members on food preparation, customer service, and kitchen safety procedures
Work a flexible schedule, including weekends, holidays, and split shifts
Arrive to work on time, consistently
Follow GATE standards for uniform and appearance, upon entering the property, arrive in proper uniform, crisp, clean and in good repair
Attend all required training, safety courses, office and departmental meetings
Greet customers and assist customers with questions about products or services GATE offers
Ensure a friendly and efficient checkout experience for customers
Handle all payments following all GATE policies
Contribute to a positive and supportive team environment
Communicate accurately and positively to customers and other staff, to include by addressing inquiries and resolving complaints
Reinforce/abide and may interact with Federal, State, Local law rules and regulations including company policy
Maintain or willing to obtain Food Safety Certification
Utilize organizational skills to continually provide customers with a clean and well-stocked store
Perform minor repairs and maintenance of store food equipment while ensuring food quality and maintaining commercial kitchen cleanliness, including sanitizing surfaces, properly storing ingredients, and following hygiene protocols
Maintain a high level of cleanliness and organization of the facility, including cleaning restrooms, floors, windows, and storage rooms; sanitizing pumps; emptying trash cans; changing light bulbs; placing towels in dispensers; and changing paper and ink cartridges in the registers
Follow all food safety regulations, including proper food handling, storage, and temperature control
Properly store and rotate ingredients to minimize waste and ensure freshness
Prepare made-to-order food items according to the set menu, following standard recipes and portion guidelines
Accommodate customer requests for menu customizations while maintaining food quality and consistency
Provide friendly and efficient service, assisting customers with menu choices and answering questions about ingredients and preparation methods
Ensure proper portion control and presentation of all food items
Perform any additional tasks requested or assigned by the Kitchen and Store Managers