1237 - FOOD SERVICE ASSOCIATE - SAN SEBASTIAN

GATE HR•St. Augustine, FL

17h•Onsite

About The Position

The GATE Store Food Service Associate is responsible for ensuring excellent customer service, performing routine food preparation, and assisting customers. This role involves collaboration with the Store Kitchen Manager and Store Manager to manage store operations and inventory, assisting customers with product information, and operating food production equipment. Key duties include stocking shelves and coolers, maintaining a high level of store cleanliness and organization, performing minor equipment maintenance, and processing payments at the register. The Food Service Associate also helps train team members on food preparation, customer service, and kitchen safety. The position requires adherence to a flexible schedule, including weekends, holidays, and split shifts, and strict compliance with GATE's uniform and appearance standards. The associate must attend all required training and meetings, prioritize customer satisfaction, and handle all customer interactions and payments professionally. Maintaining Food Safety Certification is essential, as is ensuring the cleanliness and organization of the facility, including restrooms, floors, and kitchen areas. The role involves following all food safety regulations, proper ingredient storage and rotation, preparing made-to-order food items according to recipes, accommodating customizations, and ensuring proper portion control and presentation. Additional tasks may be assigned by management.

Requirements

Successfully complete a pre-employment drug screening and background check.
Ability to work a flexible schedule, including weekends and holidays.
Ability to speak, read, write, and comprehend the English language at a level sufficient to communicate effectively with customers and team members.
Detail-oriented and strong organizational skills.
Ability to stand for extended periods of time.
Ability to lift, carry, and move up to 50 pounds.
Ability to perform repetitive movements over long periods of time.
Ability to bend, kneel, stoop, and reach (including overhead).
Must possess basic mathematic knowledge.
Ability to effectively follow all safety and sanitation guidelines and regulations to ensure quality food service.
Strong customer service skills.
Ability to gain product knowledge through training to assist customers and to ensure their selection is properly stocked.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals for food service equipment.

Nice To Haves

Previous successful job experience in a convenience store, restaurant / fast food or related environment.
Knowledge of Food Safety.

Responsibilities

Provide friendly and efficient customer service.
Perform routine food preparation.
Assist customers with product information and selection.
Operate food production equipment.
Stock coolers and shelves.
Maintain a high level of store cleanliness and organization.
Perform minor maintenance and repairs on store equipment.
Operate register to process cash and credit card payments.
Assist in training new and existing team members on food preparation, customer service, and kitchen safety procedures.
Work a flexible schedule, including weekends, holidays, and split shifts.
Arrive to work on time, consistently.
Follow GATE standards for uniform and appearance.
Attend all required training, safety courses, office and departmental meetings.
Greet customers and assist with questions.
Ensure a friendly and efficient checkout experience.
Handle all payments following GATE policies.
Contribute to a positive and supportive team environment.
Communicate accurately and positively with customers and staff, addressing inquiries and resolving complaints.
Reinforce and abide by Federal, State, Local law rules and regulations and company policy.
Maintain or be willing to obtain Food Safety Certification.
Utilize organizational skills to provide a clean and well-stocked store.
Ensure food quality and maintain commercial kitchen cleanliness, including sanitizing surfaces, properly storing ingredients, and following hygiene protocols.
Maintain cleanliness and organization of the entire facility (restrooms, floors, windows, storage rooms, pumps, trash cans, light bulbs, towel dispensers, register paper/ink).
Follow all food safety regulations, including proper food handling, storage, and temperature control.
Properly store and rotate ingredients to minimize waste and ensure freshness.
Prepare made-to-order food items according to the set menu, following standard recipes and portion guidelines.
Accommodate customer requests for menu customizations while maintaining food quality and consistency.
Provide friendly and efficient service, assisting customers with menu choices and answering questions about ingredients and preparation methods.
Ensure proper portion control and presentation of all food items.
Perform any additional tasks requested or assigned by the Kitchen and Store Managers.