Food Operations Manager 2

Sodexo Careers•New Britain, CT

About The Position

Success is yours when you collaborate and work hard in our team-based culture. Sodexo’s Campus Segment is seeking a Food Operations Manager 2 to support our dynamic dining program at Central Connecticut State University (CCSU) in New Britain, CT. CCSU is home to over 10,000 students and features a diverse and engaging dining program—including Memorial Hall Café, the newly opened Hilltop Café, Starbucks, multiple retail venues, and our latest concept, ZIME. This position plays a key leadership role, overseeing operations across residential and retail dining venues. The Food Operations Manager will oversee the daily operations of a comprehensive and dynamic dining program that includes resident dining, multiple retail locations, catering services, and concessions. This leader will play a key role in ensuring operational excellence, team development, and an exceptional student dining experience.

Requirements

Progressive management experience in food service or hospitality (college/university experience strongly preferred).
Strong leadership skills with the ability to train, mentor, and motivate large teams.
Experience managing financials, budgets, and P&L performance.
Demonstrated success with retail dining operations , safety programs, and quality assurance.
Excellent client relationship and communication skills.
A passion for hospitality and commitment to providing an exceptional dining experience.
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.

Nice To Haves

Union management experience a plus.

Responsibilities

Lead daily operations for resident dining, retail locations, and catering functions.
Ensure consistent adherence to Sodexo’s service standards, safety, and compliance programs.
Manage, coach, and develop a large, diverse team of managers and frontline employees (union environment).
Partner with the client to maintain positive relationships and address operational needs proactively.
Oversee purchasing, inventory control, and budget management to meet financial goals.
Drive customer satisfaction through service excellence, innovation, and attention to detail.
Uphold human resources standards, including hiring, onboarding, and performance development.