Food & Nutrition Services - Eligibility Caseworker I
About The Position
The Wake County Social Services Economic Self-Sufficiency division provides critical resources for the citizens of Wake County. Food Assistance Program (once referred to as Food Stamps) helps low-income households with their monthly food expenses. The purpose of Food and Nutrition Services is to end hunger and improve nutrition and health. It helps eligible low-income households buy the food they need for a nutritionally adequate diet. We are currently recruiting for a Food and Nutrition Services - Eligibility Caseworker I to become part of the Wake County team! The Food and Nutrition Services - Eligibility Caseworker I determines initial or ongoing eligibility for Food and Nutrition Services (FNS/Foodstamps) for new applications or re-determinations (or reviews) of ongoing cases. The FNS Eligibility Caseworker interviews individuals either by phone or in person to obtain the necessary information to determine eligibility. Essential Functions: •Assessing client's situation and provide appropriate information about economic benefits •Referrals to community resources and other services •Enter all required data into computer system in order to authorize benefits •Requests the verification needed to determine eligibility according to program policy and evaluates the information •Must meet established performance standards regarding quantity and quality of work •Responsible for providing back up to other case managers •Work reports, provide accurate and timely documentation •Utilize document management systems for caseload management About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! About This Position Location: HSC Swinburne Raleigh, NC 27610 Employment Type: Regular Work Schedule: Mon. - Fri. 8:15 am -5:00 pm Hiring Range: 25.43 - 29.08 Market Range: 25.43 - 32.74 Please include ALL prior work experience on your application and resume. Posting Closing Date: 7:00 pm on 3/3/2026 What Makes Wake Great Equal Opportunity Statement Background Check Statement Emergency Service Worker Statement
Requirements
- High school degree or GED
- Two years of related experience
- Equivalent education and experience are accepted
- Please include ALL prior work experience on your application and resume.
- Adaptability, accountability and integrity
- Ability to apply complex policy to determine client budgets and proficient in calculating client budgets
- Strong attention to detail
- Stress tolerance
- Customer service oriented and values client diversity
- Excellent communication (verbal and written)
- Ability to utilize office requirement and other relevant technology (software and systems) to meet business needs (e.g., Microsoft Office, NC FAST, and Hyland OnBase)
Nice To Haves
- Experience determining eligibility for a State or County Department of Social Services program (Medicaid, Food and Nutrition Services, Work First, Child Care Subsidy, Child Support, WIC or Energy Assistance Program)
- Experience in a Human Services Technician role supporting any Human Services program in a county or state Department of Human Services or Social Services agency
- Experience determining eligibility for a Financial or Insurance Provider for financial assistance or insurance claims
- Experience assessing the financial capabilities and need for financial assistance (Financial Counseling)
- Direct clerical or customer services experience providing support to a Medicaid, Food and Nutrition Services, Work First, or Child Care Subsidy Program within a State or County Department of Social Services
- Experience working with the homeless population
- Spanish language skills
Responsibilities
- Assessing client's situation and provide appropriate information about economic benefits
- Referrals to community resources and other services
- Enter all required data into computer system in order to authorize benefits
- Requests the verification needed to determine eligibility according to program policy and evaluates the information
- Must meet established performance standards regarding quantity and quality of work
- Responsible for providing back up to other case managers
- Work reports, provide accurate and timely documentation
- Utilize document management systems for caseload management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
