Energy Assistance - Eligibility Caseworker II
About The Position
The Wake County Social Services Economic Self-Sufficiency division has over 225 Eligibility Caseworkers who provide critical resources for the citizens of Wake County. Case managers determine eligibility based on factors such as income, family size, medical information, medical evaluations/ health conditions, resources, deductible expenses, and needs. Applications are processed in NCFAST (the electronic case management system) and OnBase (the document management system) to issue benefits and perform case management functions. The case managers spend the majority of time within NCFAST and OnBase to determine the clients’ eligibility. The primary focus for the Energy Program is the Crisis Intervention Program (CIP). CIP is a program that provides assistance to low-income families who are experiencing or in danger of experiencing a heating- or cooling-related emergency. This Program also administers additional funding sources and programs to assist individuals with their utilities, including Low Energy Assistance Program (LIEAP), Emergency Assistance under Temporary Assistance for Needy Families (TANF-EA), Wake Electric Round Up and Share the Light. The Energy Assistance - Eligibility Caseworker II is responsible for the following: •Interviewing individuals to obtain the necessary information to determine eligibility •Assess client's situation and provide appropriate information about economic benefits, referrals to community resources and other services •Enter all required data into computer systems in order to authorize benefits •Request verification needed to determine eligibility according to program policy and evaluate the information provided and make eligibility determination •Provide back up to other caseworkers, working reports, providing accurate and timely documentation, and utilizing NCFAST and OnBase for caseload management This position may have to work occasionally out of an alternative Wake County or Community-Based location after hours or on the weekend during LIEAP season. About Our Team The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference! THIS POSITION IS REQUIRED TO WORK IN OFFICE FOR 6 MONTHS OR UNTIL QUALITY WORK STANDARDS ARE MET PRIOR TO WORKING A HYBRID SCHEDULE AND MAY BE DELPLOYED BACK TO THE OFFICE WITHOUT NOTICE.
Requirements
- High school degree or GED
- Three years of job-related experience
- Equivalent education and experience are accepted
- Ability to interview individuals to obtain the necessary information to determine their eligibility; providing clients appropriate information about economic benefits, referrals to community resources and other services
- Requesting the verification needed to determine eligibility according to program policy; evaluating information and making eligibility determinations
- Entering required data into computer systems to authorize their benefits review work
- Strong Customer Service skills
- Ability to convey information orally and in writing to individuals or groups to ensure they understand the message
- Knowledge of Energy, FNS or related Eligibility Programs within Social Services
- Ability to provide back up, work reports, providing accurate and timely documentation utilizing a document management system for caseload management in addition to NCFAST
- Ability to identify opportunities and take action to build strategic relationships between work unit, division or department and other groups (both internal and external) including other government agencies, stakeholders, and private organizations
- This position may have to work occasionally out of an alternative Wake County or Community-based location after hours or on weekends, during high-peak season
- Overtime could be required during high peak periods, to ensure applications are processed timely
Nice To Haves
- Bachelor's degree in Human Services, Health or related field (Psychology, Sociology, Social Work)
- Bilingual - Spanish/English
- Experience with NCFAST
- Experience working within (OnBase) a Document Management system
- Determining Eligibility for Energy Assistance or other Social Services Programs
Responsibilities
- Interviewing individuals to obtain the necessary information to determine eligibility
- Assess client's situation and provide appropriate information about economic benefits, referrals to community resources and other services
- Enter all required data into computer systems in order to authorize benefits
- Request verification needed to determine eligibility according to program policy and evaluate the information provided and make eligibility determination
- Provide back up to other caseworkers, working reports, providing accurate and timely documentation, and utilizing NCFAST and OnBase for caseload management
Benefits
- Wake County Government offers a wide range of training and development opportunities, a stable career in public service with a balance of work and family life, flexible work schedules and a competitive salary and benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
