Food & Beverage Supervisor

Atira Hotels•Tucson, AZ

37d•Onsite

About The Position

The AM Supervisor/Server is responsible for providing exceptional food and beverage service to guests, combining standard morning server duties with leadership responsibilities. Core duties include preparing the dining area, taking orders accurately, serving food and beverages, and ensuring guest satisfaction, while the supervisor aspect involves overseeing shift operations, training staff, upholding service expectations, and resolving guest issues. This position reports to the Food and Beverage Director

Requirements

Requires at least 6 months of closely related serving experience; experience in high-volume or fast-casual dining preferred. Experience in a lead or supervisory role is highly desirable
Ability to interact with guests and coworkers in a friendly and professional manner.
Ability to work efficiently in a fast-paced environment.
Physical ability to stand for long periods, carry trays, and lift up to 25-30 pounds.
Knowledge of Point of Sale (POS) systems.
Flexibility to work weekends, holidays, and varied hours

Responsibilities

Greet guests warmly, answer questions about the menu, offer specials, and provide a memorable dining experience.
Set up the dining area, manage reservations, and maintain cleanliness, including setting and clearing tables.
Work with kitchen staff and other team members to ensure smooth and timely service.
Maintain a deep understanding of all menu items, including ingredients, preparation methods, and potential allergens, to confidently assist guests.
Proactively promote and recommend menu items, specials, and drink pairings to maximize check averages and drive revenue.
Engage with guests to create a welcoming and memorable dining experience, fostering strong relationships to ensure repeat business and positive word-of-mouth
Prepare and serve both alcoholic and non-alcoholic beverages with precision, maintaining a clean and stocked bar area, following all alcohol service laws and company policies
Expertly operate the Point-of-Sale (POS) system for accurate order entry, payment processing, and billing.
Utilize Point-of-Sale (POS) software knowledge to program and run routine sales and inventory reports for management analysis.
Handle cash and credit card transactions accurately and responsibly.
Oversee the dining room during the morning shift, ensuring all operational standards are met.
Train new staff, assist with side work, and support the management team.
Address any issues or guest complaints that arise during the shift.
Ensure compliance with company policies and local laws, such as checking IDs for alcohol service.
Complete any necessary operational checklists for the shift.
Be available to assist with and supervise banquet coverage and special events as needed, which may include assisting in the setup of event spaces and providing server/bartending service for larger groups.