Food & Beverage Supervisor

Ameristar Casino Hotel Council Bluffs • Council Bluffs, IA

10h • Onsite

About The Position

PENN Entertainment is an exciting industry that offers fast-paced days and nights, working with a diverse set of coworkers. The company cares about career growth and provides support for expanding possibilities. The Total Rewards package includes wellness programs designed to support team members' financial, physical, and mental well-being. Specific benefits like day-one medical coverage, 401(k) matching, and annual performance bonus may vary by position. Paid time off is earned according to local policy and increases with employment length. The Food & Beverage Supervisor is responsible for supervising the designated Food & Beverage Outlet and the overall daily management of a designated shift, supporting, administering, and managing operational goals, and monitoring achievement of performance and profit objectives.

Requirements

• Associate degree (A.A) in related field; two (2) years of Food & Beverage experience; or equivalent combination of education and experience.
• Minimum two (2) years of previous supervisory experience required.
• Must have excellent written and verbal communication skills
• Ability to maintain a high level of confidentiality and professionalism
• Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.).
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
• Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate

Responsibilities

• Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift.
• Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives
• Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction
• Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals
• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction

Benefits

• competitive Total Rewards package
• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees