Food Beverage Supervisor

TWENTY-NINE PALMS BAND OF MISSION INDIANS•Twentynine Palms, CA

8d•$23 - $23

About The Position

This position is responsible for coordinating food service activities of restaurant, motivating, and supervising Restaurant Staff, while maintaining outstanding guest relations. In addition, we strive to deliver our Five Star Experience to Guests and fellow Team Members. This includes being committed to our Service Promise: We are the Twenty-Nine Palms Band of Mission Indians Team, where your experience is our top priority. Every person and detail matters.

Requirements

Must possess a high school diploma or G.E.D. equivalent
Must pass periodic random drug screens.
Must be able to pass background suitability investigation.
Must obtain a Tribal Gaming License.
Must obtain all other applicable certifications and licenses.
Must provide proof of eligibility to work in the United States within 72 hours of employment.

Nice To Haves

Associate's degree (A. A.) or equivalent from two-year college or technical school preferred
Six months to one-year related experience preferred

Responsibilities

Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
Lead by example and carry out our Five Star Experience to Guests and all Team Members by fulfilling our Mission Statement, Service Promise and following department service standards. This entails consistency performing our service expectations of: Welcoming, Proactive, Seamless, Personalized and Valued.
Continually coach and support Team Members to ensure they have the skills, tools and resources to successfully complete their jobs, including the delivering of the Five Star Experience expectations.
Forecast and calculate labor cost and establish staffing requirements depending on business needs or anticipated traffic patterns.
Assist in managing F&B department and cover shifts as needed.
Ensure food is served in correct portions, properly garnished and at the correct temperature.
Assist in hiring, training and scheduling of staff.
Ensure all delegated tasks are completed to performance standards.
Provide evaluations and disciplinary action, up to an including recommendations for terminations.
Oversee state licensing/certification of food handlers.
Maintain safety and health regulations.
Institute and maintain cost controls.
Share responsibility for meeting departmental budget.
Assist in controlling inventory of all restaurant and bar supplies.
Ensure compliance with all regulations regarding health and safety of guests and oversee compliance with departmental and company policies and procedures.
Maintain appearance standards as outlined in departmental policies.
Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
Provide courteous service to our guests and be cordial to all Team Members.
Communicate effectively both orally and in writing.
Maintain a consistent, regular attendance record.
Other duties as directed by management.
Confer and cooperate with food preparation and F&B production personnel to plan menus and related activities such as dining room, bar, and banquet operations.
Inspect food and service to maintain quality standards and sanitation regulations.
Investigate and resolve food quality and service complaints.
Review financial transactions and monitors budget to ensure efficient operation, and to ensure expenditures stay within budget limitations.
Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
Present a positive image of the Tribal organization to its guests and vendors and to assist them as required.
Must follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
Perform any other duties that may be assigned from time to time.
Able to make difficult decision in a fair and honest manner.
Strong verbal and written communication skills.
Perform any other duties that may be assigned from time to time.
Carry out supervisory responsibilities in accordance with the organization's policies, sanitation requirements and the applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, scheduling and assigning, and directing work; appraising performance; rewarding and directing employees' performance; addressing complaints and resolving problems.