Food & Beverage Supervisor

Marriott • Cambridge, MA

2h • Onsite

About The Position

This role is for a Food & Beverage Supervisor responsible for ensuring optimal service, staff teamwork, and guest satisfaction within Marriott International's luxury portfolio, specifically for the JW Marriott brand. The position involves overseeing daily operations, including opening and closing duties, inventory management, and monitoring dining areas. The supervisor will also play a key role in staff management, assisting with hiring, training, scheduling, and performance management, while upholding company standards for quality, safety, and guest experience. Marriott International emphasizes being an equal opportunity employer that values diversity and fosters an environment where associates' unique backgrounds are celebrated. The company aims to deliver "Wonderful Hospitality. Always." and encourages associates to do their best work and grow within the global team.

Nice To Haves

• High school diploma or G.E.D. equivalent.
• At least 2 years of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
• Inspect grooming and attire of staff, and rectify any deficiencies.
• Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
• Inspect storage areas for organization, use of FIFO, and cleanliness.
• Complete scheduled inventories and stock and requisition necessary supplies.
• Monitor dining rooms for seating availability, service, safety, and well being of guests.
• Complete work orders for maintenance repairs.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees.
• Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.
• Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move through narrow, confined, or elevated spaces.
• Move up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Equal opportunity employer, welcoming all and providing access to opportunity.
• Actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Commitment to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Opportunities for training, development, recognition.
• A place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
• True camaraderie with a diverse group of co-workers.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees