Food & Beverage Manager

Meow Wolf•Santa Fe, NM

7d•Onsite

About The Position

As a leader in the Meow Wolf multiverse, the Food & Beverage Manager is responsible for the continuation of the Meow Wolf experience, transporting guests through a rotating menu of experiential food and drinks. Reporting to the General Manager, the Food & Beverage Manager ensures the profitability of our food and beverage services by effectively managing all business aspects such as licensing, vendor relations, inventory, product selection and procurement, managing staffing, reconciling budgets, setting goals, and supporting special and private events.

Requirements

Proven work experience as an F&B Manager, Bar Manager or similar role (Prior work experience in a retail, museum, theme park, recreation facility, or other public space preferred)
Hands-on experience with point-of-sale systems
Proven experience developing, managing, and achieving budgets
Extensive knowledge of liquor, bartending, and service protocols
Strong service skills and a welcoming demeanor required
Proven experience managing, developing, and leading a team
Ability to work a flexible schedule including weekdays, weekends, evenings, and holidays
Communicate well with others to exchange information
Effectively delegate responsibilities and maximize resources
Strong understanding of business management and accounting principles
Develop, follow and enforce safety rules
Maintain composure in stressful situations
Adaptable to changes in a fast-paced work environment
A current Alcohol Awareness card
A current PLIB or work card
Must be 21 years of age or older

Nice To Haves

Adult + Child + Infant CPR, AED, and First Aid certification preferred
TIPS Certification preferred
ServSafe Certification preferred
Food Handler Safety Training Card preferred
Prior experience with visual merchandising preferred
Bilingual, especially but not limited to English and Spanish preferred

Responsibilities

Manage labor, productivity, quality control, and safety measures as established and set for site
Carry out supervisory responsibilities in accordance with company policies and applicable laws
Determine product pricing and margins in alignment with budget or executing pricing strategy
Lead, develop, and manage a team that encourages elevated guest service with talent growth and development opportunities
Perform all job positions needed to operate a food and beverage location from bussing, serving, cash register, etc.
Ensure all licenses are current, including health, safety, and liquor
Initiate, encourage, and maintain internal and cross-departmental communication
Providing feedback and reviews for all food & beverage team; maintaining high-quality staff performance
Models and enforces proper cash management protocols by delivering POS training to staff and following company policies for cash handling and cash room compliance
Ensure staff complies with all food control and safety regulations
Directly support all site initiatives including, but not limited to, the role-playing element required of all staff members, when interacting with guests
Create initiatives that focus on the elements of our B Corp including recycling, composting, and community engagement
Plan and participate in promotional and special events as well as corporate events
Develop and maintain vendor and community relationships
Create, maintain, and communicate to all key parties the vendor supply calendar that aligns with the needs of the site for product inventory
Maintain inventory management records
Analyze sales trends and adjust product offerings accordingly
Analyze customer feedback and suggest ways to improve ratings specific to products
Actively listen to and resolve complaints
Work with the Scheduling Manager to ensure work centers are staffed efficiently and effectively
Set and maintain high standards of organization and cleanliness
Respond to injuries and emergencies appropriately
Collaborate with other team members to create and maintain a pleasant environment for guests
Perform all job positions needed to operate a bar from bussing, serving, cash register, etc.
Other duties as assigned