Hotel Katerina Food and Beverage Manager

Oxford Suites & Hotels•Chico, CA

About The Position

The Food & Beverage Manager at one of Oxford’s luxury or boutique-style hotels plays a critical role in leading and overseeing all dining and beverage operations. This position ensures the highest levels of service, quality, and guest satisfaction across restaurant, lounge, bar, in-room dining, and banquet outlets. A successful Food & Beverage Manager demonstrates strong leadership, sound financial judgment, and a passion for creating memorable hospitality experiences. This individual is responsible for driving revenue, managing operational efficiency, and ensuring compliance with health, safety, and service standards. The Food and Beverage Manager plays a key role in striving to meet and exceed Four-Star service standards delivering high-quality service and amenities with strong attention to detail, ensuring excellence in every guest interaction, and consistently exceeding expectations.

Requirements

High School Diploma or GED preferred
4+ years of management experience
Food handler’s license and liquor server permits as required by state law (or ability to obtain)
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside in a variety of weather conditions

Nice To Haves

Hospitality / hotel work experience preferred

Responsibilities

Lead day-to-day operations of all beverage outlets including restaurant, bar, in-room dining, and banquet service
Coordinate VIP and special event dining experiences, ensuring personalized, high-end service
Implement and monitor service and quality standards, ensuring alignment with health and safety protocols, presentation expectations, and brand standards
Develop and manage beverage menus and seasonal drink promotions in collaboration with culinary leadership
Monitor staffing levels, create efficient schedules, and ensure proper coverage during peak periods and special event
Motivate and support team members with coaching, clear expectations, and consistent feedback for development and growth
Manage purchasing and inventory control for all beverage outlets, including ordering, receiving, and storage
Ensures operational continuity by assisting with shift coverage or duties during critical staffing gaps or absences
Oversee cleanliness and sanitation protocols across all beverage outlets, ensuring equipment, furnishings, and food-contact surfaces meet health and safety standards. Ensure appropriate supplies and tools are available to support safe drink preparation and storage
Maintain employee records concerning attendance, punctuality, and performance including performance evaluations
Work with the GM and Executive Chef to develop, plan, implement and follow through on programs and procedures to benefit the Company
Attend hotel management meetings and conduct monthly team meetings to ensure flow of information is a priority
Manage budgets, cost control, and revenue forecasts to maximize profitability
Analyze financial performance, sales trends, and inventory reports to improve operations
Prepare and review daily, weekly and monthly reports (beverage budgets, cost controls, labor, sales targets, inventories, etc.)
Work in close partnership with the sales department to provide catering support and execute client meetings and events
Provides support and coverage across departments as needed, including emergencies or unplanned staffing shortages
Responds to employee needs either via phone or on-site with professionalism and timeliness ensuring that support is available to all shifts as needed.
Ensures operational continuity by assisting with shift coverage or duties during critical staffing gaps or absences
Engage with guests in a warm, professional manner and ensure consistent delivery of exceptional service
Resolve guest concerns promptly and effectively, maintaining a high level of discretion, sensitivity, and responsiveness
Promote a positive and welcoming atmosphere in all dining spaces through presence, visibility, and proactive guest engagement
Collaborate with other hotel departments, including front desk and maintenance, to ensure seamless operations
Ensure all staff maintain required certifications, such as food handlers' licenses and liquor permits
Assist with other tasks as required to support the needs of the hotel and food and beverage operations
Adhere to attendance policies and maintain regular availability for scheduled shifts
Other Hotel related duties as assigned