Food & Beverage Manager

Sonesta Hotels•Philadelphia, PA

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary JOB OVERVIEW: Assist in managing the Food and Beverage operations of the hotel, to ensure the achievement of established F&B quality and guest service quality standards and departmental revenue and profit goals. The F&B Manager’s primary role will be to manage and ensure the success of all Banquet events, while maintaining profitable operation and high-quality products and service levels. They will also monitor the daily operations of the Food and Beverage Department and provide support and guidance to fellow Outlet and Culinary personnel when needed. Adhere to federal, state and local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Serve as Food and Beverage Director in his/her absence. Job Description

Requirements

High School graduate and/or some college
Training in food and beverage operations, primarily in banquets preferred
2 years related experience preferably in a facility of similar size and complexity, including supervisory experience, or an equivalent combination of education and experience.
Must speak fluent English.
Excellent verbal and written communication skills required.
Problem solving, reasoning, motivating, organizational and training abilities are used often.
This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds Handling food objects and products Bending, stooping, kneeling

Nice To Haves

Bachelor's degree in Hotel Management, culinary arts, or related field preferred.

Responsibilities

Train and schedule employees to ensure proper coverage.
Monitor performance and recommend corrective action.
Alert management of potentially serious issues.
Respond in a prompt and professional manner to guest requests and complaints.
Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
Oversee cash handling and check/credit policies and procedures.
Inspect Food & Beverage areas to ensure high quality food and food presentation and cleanliness.
Conduct pre-shift meetings to inform staff of daily events.
Review daily specials.
Promote teamwork and quality service through daily communication and coordination with other departments.
May routinely greet guests and serve food and beverage.
Perform other duties as assigned
Monitor quality of service in banquet operations
Ensure compliance with all local liquor laws, and health and sanitation regulations
Ensure compliance with SOP’s in all F&B areas
Understand and be able to prepare payroll and tip distribution
Coordinate all banquet related Food and Beverage requirements with the appropriate department
Keep kitchen informed of accurate counts for plating
Review menu/service with the Director of Food & Beverage
Maintain up to date details on banquet functions and communicate to managers
Make personal contact with guests and assist them with any requests
Supervise proper tabulation of all banquet checks and ensure that all checks are presented to guests for signature
Ensure safety, sanitation, and cleanliness of service areas
Oversee banquet set-up assignments