Food & Beverage Administrative Assistant

Marriott • Dana Point, CA

5h • Onsite

About The Position

This position is for a Food & Beverage Administrative Assistant at The Ritz-Carlton, part of Marriott International. The role involves performing various administrative duties to support the food and beverage operations, including data entry, document preparation, managing communications, and maintaining organizational systems. The assistant is expected to uphold company policies, maintain a professional appearance, and ensure confidentiality. A key aspect of the role is guest interaction, requiring the assistant to welcome guests, anticipate their needs, and provide assistance with genuine appreciation. The role also emphasizes teamwork and positive working relationships with colleagues. The Ritz-Carlton prides itself on delivering exceptional luxury service and upholding its "Gold Standards," which guide daily operations and foster a culture of creativity, thoughtfulness, and compassion. Marriott International is committed to being an equal opportunity employer, valuing diversity, and providing an inclusive environment for all associates, considering qualified applicants with criminal histories consistent with applicable law.

Requirements

• Ability to enter and retrieve information using computer databases, keyboard, mouse, or trackball.
• Proficiency in transmitting information or documents via computer, mail, or facsimile machine.
• Competence in operating standard office equipment.
• Skill in preparing documents using word processing, spreadsheet, database, or presentation software.
• Capability to handle incoming and outgoing mail, including date stamping and distribution.
• Aptitude for creating and maintaining computer- and paper-based filing and organization systems.
• Ability to compile, copy, sort, and file records of office activities and business transactions.
• Proficiency in entering and locating work-related information using computers and/or point of sale systems.
• Adherence to all company policies and procedures, maintaining a clean and professional uniform and personal appearance, ensuring confidentiality of proprietary information, and protecting company assets.
• Ability to welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Effective communication skills, including speaking with others using clear and professional language, preparing and reviewing written documents accurately and completely, and answering telephones using appropriate etiquette.
• Capacity to develop and maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Physical ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Responsibilities

• Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservations, and answer inquiries from guests.
• Transmit information or documents using a computer, mail, or facsimile machine.
• Operate standard office equipment other than computers.
• Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Create and maintain computer- and paper-based filing and organization systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Enter and locate work-related information using computers and/or point of sale systems.
• Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Benefits

• Equal opportunity employer, welcoming all and providing access to opportunity.
• Fosters an environment where the unique backgrounds of associates are valued and celebrated.
• Committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• Considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.
• Offers the chance to be proud of the work you do and who you work with.
• Opportunity to do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees