Food and Beverage Venue Manager

Coeur d'Alene Casino Resort Hotel•Worley, ID

10d

About The Position

The Venue Food and Beverage Manager is responsible for the daily operations of the restaurant and staff within their respective venue. In addition, the Venue Food and Beverage Manager is responsible for promoting excellent guest service through promotion and adherence to the Coeur d’Alene Way Program.

Requirements

High school diploma or equivalent required.
Two years previous experience in a full service restaurant environment required; three years preferred.
Two years previous supervisory experience or must pass front of house manager service requirements.
Previous customer service experience required.
Must be 19 years of age or older.
Proficiency with Microsoft Word preferred.
Strong cashiering skills required.
Must work well in a team environment.
Must be skilled at managing conflict and influencing outcomes.
Strong multitasking, organization, and presentation skills required.
Excellent verbal and written communication skills required.
Strong problem solving skills required
Must have a thorough understanding of the theory of progressive discipline.
Must be able to guide and coach a team.

Nice To Haves

Prior interviewing and hiring experience preferred.
Alcohol ServSafe and Food ServSafe certifications preferred or must successfully pass both classes during the next training cycle.

Responsibilities

Supervise restaurant venues by organizing and directing worker training programs, resolving personnel problems, creating schedules, disciplining employees as needed, and evaluating employee performance.
Work in any and all restaurant positions as necessary to alleviate labor shortages including obtaining a food outlet bank and cashiering as necessary.
Work closely with Area Food & Beverage Managers on venues fiscal budget.
Remain on restaurant floor throughout shift and assist as required to ensure smooth operation.
Monitor compliance with health and fire regulations regarding food preparation and serving.
Monitor payroll to ensure accuracy.
Investigate and resolve complaints regarding food quality and service.
Complete accurate daily reports at end of each shift.
Ensure food outlet compliance with all Idaho State, county, local, and tribal liquor laws.
Correct ticket mistakes in the POS system.
Other projects and duties as assigned.