Food and Beverage Manager at RMD Group

RMD Group•San Diego, CA

5d•$70,304 - $80,000

About The Position

Responsible for the daily operation of the restaurant. Most time will be spent on the development and supervision of staff and ensuring compliance with all policies and procedures.

Requirements

Minimum 1-3 years’ Management experience with extensive knowledge in restaurants, and private events
Must be familiar with cost controls
Must be able to communicate well both orally and in writing
Must be able to input and access information in the property management system/computers/point of sales system
Must be comfortable learning new skills
Must have a “hands-on”, proactive management style
Must be motivated, hard-working, and passionate
Excellent communication skills (verbally interacts with management, team members and guests.)
Must be a strong leader with the ability to handle multiple tasks and responsibilities
Must be able to: Perform job functions with attention to detail, speed, and accuracy
Must be able to: Prioritize and organize
Must be able to: Think clearly, remain calm, and resolve problems using good judgment
Must be able to: Follow directions thoroughly
Must be able to: Understand guest service needs
Must be able to: Work cohesively as a team with co-workers
Must be able to: Direct staff performance and follow up with corrections as needed
Must be able to: Work in a stressful, fast-paced environment
Minimum of five (1-3) years of experience as Supervisor / F&B Manager in a standalone restaurant or hotel/resort background
Must be able to speak, hear, understand, read, and write the English language
High school diploma
A general knowledge and understanding of San Diego current events, cultural and culinary happenings
Understanding of Department of Labor Standards
Proficiency in Microsoft applications (Excel/Word/Outlook)
Proficient in POS systems
Knowledge of guest experience, and interdepartmental relations new hires training and continuing education of current staff on food, wine and cocktail specifications
Must be able to work holidays, nights, and weekends
Must be able to sit, stand or walk for up to 8 hours at a time
Must be able to lift at least 50 pounds safely and properly
Must be able to bend, stoop and climb
Must be able to push and pull
Ability to speak and hear, vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
Serve safe certificate Management course
Anti-harassment and nondiscrimination 3-hour class
RBS – Responsible Alcohol Service

Responsibilities

Exceed customer expectations while meeting or exceeding the budgeted EBITDA
Working with underperforming employees to get them to the top half of the list or removing from roster
Always be working to raise the Per Person Average (PPA)
Creating, implementing, and maintaining systems related to customer service and revenue maximization
Always working towards keeping the overall turnover percentage down to help reduce payroll cost
Identifying and correcting reasons causing high turnover
Ensuring all staff clock in/out times are being reviewed daily and before payroll is processed
Managing and minimizing overtime & meal break premiums
Always be thinking about big and small social media opportunities, taking impactful video and photo content at every opportunity to be submitted to the Marketing Department
Ensuring all reviews are at goal numbers
Executing in-house marketing promotions and ensuring staff is trained and aware of promotion details
Executing RMD cross-selling programs including: RMD Loyalty App, Gift cards, etc.
Executing RMD Loyalty Program
Ensuring the proper menus and promotional material are always out
Executing promotions to drive business like tournaments and nightly contests
Touching every table and connecting with guests during dinner service per company standard.
Assuring guests are enjoying their meal and see if there is anything else you can do to enhance their meal, refer to policy for further guidelines.
Seeking out ways to create memorable moments for guests.
Gathering guest details and input notes into the POS to ensure continued enhanced experience for future dining.
Holding everyone accountable for ALL policies and procedures
Overseeing nightly closing to ensure all elements are properly completed by MODs
Reviewing all manager nightly notes, making comments, and responding as needed
As MODs to ensure closing tasks are continuously reviewed and appropriately followed and changes are implemented as required
Knowing your ABC, and Entertainment permit conditions
Reading Industry publications to keep up to date on trends
Conducting staff check-ins per company standard
Taking time to learn what you don’t know
Ensuring proper progressive disciplinary steps are taken accurately and tracked.
Ensuring new hires go through orientation with all necessary paperwork before scheduling them on any shifts
Ensuring all training programs are being executed properly
Ensuring trainees have all required certificates
Ensuring proper progressive disciplinary steps are taken accurately and tracked through “note to file system”