FMLA Account Manager

Risk Strategies•Birmingham, AL

45d

About The Position

Oversees the day-to-day FMLA administration for Employers and Partners Answer inbound phone calls from a queue-based system and email inquiries within Service Level Agreements Utilize CRM tool to document and review all client activity Assist clients with billing questions, payments, and invoices Resolve Employer and Partner Escalations. Partnering with internal teams Provide necessary Reporting for Employer Groups Proactively identifies potential issues and provides resolution when needed Complete annual renewal process for assigned employer groups Act as liaison between client and IT technical and operational teams Communicate with internal teams about changes in Employer Group plans to ensure group loyalty Develop long term relationships with assigned clients to assist in increasing client satisfaction and ultimately increase client retention Work with appropriate stakeholders on assigned clients to understand their business needs

Requirements

3 years minimum experience with FMLA administration
Familiarity with Employer Group's Plan designs
Familiarity with Employer Groups File Schedules

Responsibilities

Oversees the day-to-day FMLA administration for Employers and Partners
Answer inbound phone calls from a queue-based system and email inquiries within Service Level Agreements
Utilize CRM tool to document and review all client activity
Assist clients with billing questions, payments, and invoices
Resolve Employer and Partner Escalations. Partnering with internal teams
Provide necessary Reporting for Employer Groups
Proactively identifies potential issues and provides resolution when needed
Complete annual renewal process for assigned employer groups
Act as liaison between client and IT technical and operational teams
Communicate with internal teams about changes in Employer Group plans to ensure group loyalty
Develop long term relationships with assigned clients to assist in increasing client satisfaction and ultimately increase client retention
Work with appropriate stakeholders on assigned clients to understand their business needs