FM Customer Site Representative Lead

Sharp Electronics Corp.•Indianapolis, IN

10d•Onsite

About The Position

The Function of the Facilities Management (FM) Customer Site Lead is to serve as the full time, on-site representative of Sharp Business Systems at a specific client location. Device management and functionality: copying, faxing, printing, scanning, device cleaning, problem diagnosis and resolution. Sharp Business Systems (SBS) is a direct sales division of Sharp Electronics Corporation, the U.S. based subsidiary of Japan's Sharp Corporation. With the strategic solutions set that make up the Simply Smarter Office, Sharp Electronics is viewed as a leading provider of innovative technologies and services ranging from its highly acclaimed AQUOS interactive display panels and portfolio of multifunctional printers, to a proven suite of advanced workflow and managed IT services.

Requirements

Previous experience working with copiers/postage systems with a minimum 3 years proven experience
Excellent communication, interpersonal and organizational skills.
Proven ability to work independently, remotely and with minimal supervision
Strong problem solving skills
Ability to prioritize projects and maintain flexibility to shift priorities as necessary
Must possess excellent mathematical skills especially arithmetic
Ability to walk, stoop, bend, and lift 50 pounds
All applicants must be authorized to work in the US without sponsorship.
All applications must include compensation expectations in order to be considered.
Local candidates only, please.

Nice To Haves

Proven basic personnel management experience a plus

Responsibilities

Running print and copy jobs for users
Production device operation and maintenance along with any requested finishing services including binding, laminations, booklet making.
Job ticket workflow and proof preparation for customer review and approval
Quality checks, including problem diagnosis and correction.
Packaging and delivery of completed jobs to customers
Tracking of resources used per job – including consumables, paper inventory, and finishing supplies for projects via Office Services.
Inventory management for supplies – including the ordering of supplies to replenish ones used and maintaining proper inventory for recurring projects.
Organize work flow of imaging projects and print queue management which may involve oversight of the work of another FM Customer Site representative
Device management and functionality: copying, faxing, printing, scanning, device cleaning, problem diagnosis and resolution.
Consumables and replaceable parts inventory management including toner replacements on contracted machines and supply ordering for contracted machines.
Primary customer contact for device support/service as well as device removal and delivery.
First response for resolution on service issues OR escalation of any service related issues to Service Department via placement of service calls.
Meter read collection and submission for non-networked devices.
Facilitate Asset Tracking for Client including reporting network connectivity issues to IT Department
May be requested to provide basic connectivity such as printer mapping, driver installations and printer network issue escalations.
Inbound mail: scanning, delivery and pick-up
Outbound mail: coordination, preparation, and quality checks for delivery and pick-up
Shipping Services: coordination and problem resolution with USPS, express and local delivery services
Mail distribution and Facsimile Services as outlined by client agreement.
Maintain Mailroom security procedures
Shipping and mail equipment operation, cleaning and maintenance
On-going end user training and support for printing
Completing weekly report for client Office Services Supervisor for all completed projects based on client agreement

Benefits

Flexible hybrid work schedules.
Comprehensive, family-friendly healthcare plans (medical, dental, vision).
401k retirement plan with a competitive match and plenty of financial support tools.
Employee Assistance Plan to care for you and your family's mental and behavioral health, balance, and support.
Financial protection for you and your family (life insurance and disability insurance)
Rewarding and wholistic wellness program.
Training, professional development, and mentorship
Full suite of voluntary insurance benefits for financial planning (auto, home, ID protection and legal)
Dynamic culture eager to innovate, enhance diversity, and work smarter.

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