Floral - Manager

Good Food Holdings Companies • Encinitas, CA

8d • Onsite

About The Position

This is a management position. The Floral Manager must have the necessary confidence, commitment, and motivation to move their staff & themselves towards success. Key personality traits and skills to accomplish this are: strong communication skills, good listening skills, strong leadership skills; must be self-motivated, observant, perceptive, decisive, flexible, patient, supportive, and must possess a strong sense of urgency in all duties performed. Due to Bristol Farms’ goals and structure, the Floral Manager should also be open to growth and expansion.

Requirements

• High school diploma or general education degree (GED); or six months to one year related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers, or employees of Bristol Farms.
• Knowledge of English
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, and volume.
• Ability to add, subtract, divide, and multiply using whole numbers, common fractions, and decimals.
• Ability to interpret a variety of instructions in written, oral, diagram, or schedule form.
• Ability to resolve conflicts in such a manner to create a win-win situation.
• Ability to analyze a variety of situations, think through to a solution and implement the solution.
• Ability to stand for long periods of time
• walk
• frequent use of hands & wrists
• hands to finger
• handle, or feel objects, tools, or controls
• talk or hear
• taste or smell
• reach with hands and arms
• climb or balance and stoop, kneel, crouch, or crawl
• frequently lift and /or move up to 25 pounds, occasionally lift and/or move up to 75 pounds
• close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Responsibilities

• Leads by example; models correct behavior and adherence to company policies and procedures.
• Required to perform all duties of the Floral Designer & Floral Clerk.
• Responsible for using the tools provided by management to ensure the success of the department.
• Must be knowledgeable of flowers, plants, and arrangements, including proper care; sold in the Bristol Gardens Department.
• Responsible for ordering, receiving and merchandising department products. Responsible for all items from the time the product is delivered to the back door until it is purchased by our customers.
• Orders merchandise or prepares requisitions to replenish merchandise on hand.
• Prices department merchandise according to handheld scanner and verifies price against purchase order. Reports/documents price discrepancies and “not on file” items.
• Processes purchase order for implementation at required deadline.
• Maintains high profit margin in accordance to the approved pre-set budget and pricing schedule, which entails, but is not limited to: sales goals, cost of goods, expenses, price changes and waste management.
• Ability to create “bold designs.”
• Assures proper displaying and selling of department products to customers and advises customers on quality of flowers, methods of handling flowers and plants, and other factors affecting this perishable product.
• Changes and/or moves displays to keep Floral Department fresh and appealing to the customer.
• Cleans shelves, counters, and tables.
• Operates a cash register following established policies and procedures.
• Responsible for the accurate recording of customer transactions, including the acceptance of payment in accordance with Bristol Farms’ cash register procedures.
• Responsible for accurate balancing of cash register.
• Maintenance of inventory control especially for theft, shrinkage, and storage.
• Assures low shrink and waste through proper ordering and inventory control.
• Responsible for inventory control, preparing for inventory, and inventory results.
• Takes customer orders for floral arrangements or any other special order in the Floral Department.
• Creates custom floral arrangements following customer’s specifications.
• Transfers merchandise used from other departments; completes appropriate paperwork.
• Ensures custom arrangement is accurately priced in accordance to Bristol Farms specified guidelines.
• Responsible for all schedule writing done fairly and objectively to drive the needs of the business.
• Responsible for controlling labor results, including overtime under the supervision of the Store Director.
• Supervises employees in; but not limited to, floral designs, sales work, displays, receiving, price integrity, taking inventory.
• Trains and coaches employee procedures and tasks for department. Under the direction of the Floral Manager is responsible for in-service training for all employees and documents all training.
• Special events - work on creativity and budget.
• Confers and plans arrangements according to customers’ requirements based on cost or selects appropriate standard design pattern.
• Trains employees on floral design.
• Ensures compliance of employees with established security, sales, and record keeping procedures.
• Under the supervision of the Director of Bristol Gardens adheres to department budget and coordinates sales promotions.
• Responsible for implementing and maintaining all marketing programs.
• Trains all Floral employees in floral design, suggestive selling, merchandising, & customer service techniques on an on-going basis.
• Responsible for communication with the Store Director and Director of Bristol Gardens on all department related issues.
• Follows safety work standards and reports any safety hazards to Store Director.
• Conducts accident investigations and completes paperwork within accordance to Cal Osha SAB-198.
• Serves customers with a smile and willing attitude. Assures high sales through establishing relationships with customers to ensure repeat business.
• Handles customer complaints in such a manner to assure customer satisfaction.
• Availability requirements include; but not limited to days, evenings, weekends, holidays & occasional overnight.
• Follows and enforces polices & procedures set forth in the employees handbook at all times.
• At all times, meets and exceeds Bristol Farms standards in design, presentation, customer service, quality, cleanliness, and leadership.

Benefits

• Amazing earning potential, paid weekly!
• A values-based culture that will engage and empower your growth and development
• A strong training program that will build your guest service skills
• Opportunity for growth within our family of brands
• Benefits available – Including medical, dental, vision, and 401K
• Numerous scholarship opportunities are available to full & part-time team members
• 20% discount at all Bristol Farms and Lazy Acres locations
• $60 credit to Shoes for Crews every 6 months of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED