Floor Manager

Catch Air•Austin, TX

1d•$14

About The Position

Catch Air is the premier Children's Indoor Playground! We pride ourselves on providing the most lively, exciting, and cutting-edge children's entertainment experience!

Requirements

Leadership, drive, and enthusiasm!
Strong written and verbal communication skills!
Ability to work independently and as a team!
Organizational Skill: The ability to multitask and complete several projects at one time
Ability to work weekends/holidays
Strong work-ethic.
High School or equivalent.
Must be available to work on weekends and holidays.
The employee needs to be able to communicate effectively with multiple guests while generating enthusiasm.
Strong math and verbal skills are needed.
Is dressed following dress guidelines, looking neat, clean, and professional at all times.
Must be able to articulate clear greetings, requests for assistance, and farewells to guests.
Must demonstrate an ability to clearly verbalize guest's needs to other team members.
Must be skilled at calmly responding to dissatisfied guests and calling issues to the manager's attention.

Nice To Haves

Children experience preferred, but not required.

Responsibilities

Deliver an unparalleled guest experience in an ideal environment for celebrating children’s birthday parties.
Assist General Manager in matters concerning safety and security in all areas: front door, play area, play castle, private event rooms, and restrooms.
Assist Guests with all requests and answer questions as needed.
Greet guests with a positive attitude and enthusiasm while performing multiple job functions.
Smile and greet guests upon entering.
Keep all coordinators promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action.
Provide timely and accurate service while managing party times and communicate information as needed to guests, coordinators, and managers.
Competently diffuse difficult Guest situations while protecting the integrity and safety of our staff, building, and house policies.
Assist in the cleanliness and organization of the rental equipment.
Bring attention to the General Manager of problem areas with other managers and party coordinators.
Ensure that all children and adults adhere to house policies as outlined and informs management of any issues
Assist with the setup and breakdown of special events functions as directed by management.
Maintain a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity, and efficiency/effectiveness.