Floor Cocktail Server

Coeur d'Alene Casino Resort Hotel • Worley, ID

8d • $16 - $16 • Onsite

About The Position

The Casino Floor Cocktail Server will service the Casino Gaming floor with alcoholic beverages to gaming patrons.

Requirements

• Must be 19 years old or older.
• Previous customer service experience required.
• Must pass in house certifications before liquor services can commence.
• Two years previous serving experience in a full service restaurant or bar required or must have passed required level 1 front of house service tests.
• Cashiering skills preferred.
• Knowledge of various aspects of bartending required.
• Must be able guide, coach, and work well with a team.
• Must be skilled at managing conflict and influencing outcomes.
• Must be adept at multi-tasking.
• Excellent verbal communication skills required; excellent written communication skills preferred.
• Presentation and organizational skills preferred.
• Must be able to follow detailed instructions precisely.
• Should understand the theory of progressive discipline.

Responsibilities

• ID all customers that appear under 30 years old.
• Work quickly and efficiently to serve and navigate the gaming floor
• Carry a radio with a headset used to communicate with gaming floor staff.
• Retrieve drink orders from customers and place them in the POS system for the bartender to prepare.
• Monitor customers and discontinue service when they appear to be intoxicated.
• Secure alcohol during non-operational hours in accordance with state law.
• Handle customer complaints in an appropriate manner.
• Clean up after customers leave your work area.
• Suggest higher cost products to produce higher ticket averages.
• Other projects and duties as assigned.

Benefits

• This is a tipped position with potential to earn significant additional income
• Full time employees receive full coverage medical, dental and vision benefits at no additional cost
• Discounted childcare available
• Free rides on the CDA bus routes to Spokane, Post Falls and Coeur d'Alene available
• Free meal each shift
• Discounted food and gas at all venues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees