Cocktail Server

PENN Entertainment•Charles Town, WV

4d•Onsite

About The Position

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. Responsible for ensuring a consistent flow of services to guest Provides fast personalized guest service Approaches every guest within their designated station, makes friendly eye contact and offers a warm greeting in accordance with our ACES guest service. Uses guest names during interactions and remembers their preferences when applicable Quotes guest an accurate response time i.e. I will be back with your order in ten (10) minutes Ends interaction in a courteous way with proper closing remarks Promptly and professionally assist in preparation of beverages to specifications with speed and accuracy Familiarizes oneself with drink menu items, pricing, garnishing and plastic ware Handles all sales transactions in accordance with departmental polices. Continuously monitors assigned work station to ensure that all guests are receiving service in a timely manner Ensures responsible service of alcoholic beverages to all guest and intervenes as needed in accordance to standards Requires evidence of age of any guest who appears to be under the age of thirty (30) Abides by laws, policies and procedures pertaining to service and sale of alcoholic beverages Promptly and professionally handles guest issues and communicates problems and concerns to management Provides guest with property information, promotions, programs and attractions Promptly notifies designated slot personnel to service slot machines as needed Ensures assigned station is clean, clear of glassware, bottles and debris Carries a full tray of beverage out of service well Maintains a clean, sanitized, safe and orderly work environment in accordance with health and safety standards Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures Stocks service wells in accordance to specifications with all product and supplies required Maintains valid WV racing license, Food Handlers permit and TIPS certifications Sets up and breaks down service well in accordance to specifications Maintains a professional and neat appearance at all times in accordance to the department uniform standard Displays a courteous and friendly attitude to all team members and guests

Requirements

Must be available to work required schedule which may include night, weekends, holidays and overtime as needed.
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must qualify for licensing with the West Virginia Racing Commission.
Must be able to obtain proper Food Handler Certification, TIPs certification and TOPs certification, two comprehensive alcohol intervention programs.
The employee is required to wear ½” high heels as a part of their uniform while on duty.

Responsibilities

Responsible for ensuring a consistent flow of services to guest
Provides fast personalized guest service
Approaches every guest within their designated station, makes friendly eye contact and offers a warm greeting in accordance with our ACES guest service.
Uses guest names during interactions and remembers their preferences when applicable
Quotes guest an accurate response time i.e. I will be back with your order in ten (10) minutes
Ends interaction in a courteous way with proper closing remarks
Promptly and professionally assist in preparation of beverages to specifications with speed and accuracy
Familiarizes oneself with drink menu items, pricing, garnishing and plastic ware
Handles all sales transactions in accordance with departmental polices.
Continuously monitors assigned work station to ensure that all guests are receiving service in a timely manner
Ensures responsible service of alcoholic beverages to all guest and intervenes as needed in accordance to standards
Requires evidence of age of any guest who appears to be under the age of thirty (30)
Abides by laws, policies and procedures pertaining to service and sale of alcoholic beverages
Promptly and professionally handles guest issues and communicates problems and concerns to management
Provides guest with property information, promotions, programs and attractions
Promptly notifies designated slot personnel to service slot machines as needed
Ensures assigned station is clean, clear of glassware, bottles and debris
Carries a full tray of beverage out of service well
Maintains a clean, sanitized, safe and orderly work environment in accordance with health and safety standards
Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
Stocks service wells in accordance to specifications with all product and supplies required
Maintains valid WV racing license, Food Handlers permit and TIPS certifications
Sets up and breaks down service well in accordance to specifications
Maintains a professional and neat appearance at all times in accordance to the department uniform standard
Displays a courteous and friendly attitude to all team members and guests

Benefits

wellness programs designed to support our team members' financial, physical, and mental well-being
day-one medical coverage
401(k) matching
annual performance bonus
Paid time off is earned according to the local policy and increases with the length of employment

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