Floating Assistant Manager

Chamberlin & Associates•Phoenix, AZ

About The Position

We are looking for a Floating Assistant Manager to join our team and provide support across our portfolio of multifamily properties in the Albuquerque, NM area. This role reports to the Property Managers at the communities you're assigned to and works closely with the Regional Manager. The Floating Assistant Manager plays a vital role in maintaining resident satisfaction, supporting onsite teams, and ensuring smooth day-to-day operations wherever needed.

Requirements

Minimum of 2 years of experience in multifamily property management
Willingness to travel daily to various properties across the Albuquerque area
Excellent leasing, marketing, and resident relations skills with a customer-first mindset
Strong leadership and communication skills with the ability to support and train onsite teams
Proactive, self-motivated, and adaptable to changing environments and property needs
Detail-oriented with excellent time management and organizational skills
Ability to work both independently and collaboratively across multiple teams
Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and property management software such as Yardi or RealPage
A problem-solving mindset and a proven ability to manage competing priorities

Nice To Haves

CPM (Certified Property Manager) certification is a plus, but not required

Responsibilities

Travel between properties within the Albuquerque portfolio to assist with leasing, operations, resident relations, and team support.
Support Property Managers in managing daily operations, including resident satisfaction, retention, and full resident lifecycle activities.
Understand and follow operational guidelines established within each property's management agreement.
Maintain accounts receivable processes including rent collection, posting, deposits, and upkeep of accurate rent rolls.
Prepare and submit financial and leasing reports on a daily, weekly, and monthly basis.
Audit records and lease files for administrative action, such as expirations, delinquencies, and evictions.
Assist with delinquency follow-up and collection of outstanding balances.
Process evictions, including serving notices and attending court hearings, as needed.
Lease apartments and conduct property tours as required.
Shop competitive properties and share market insights.
Inspect properties to ensure cleanliness, curb appeal, and safety; communicate repair needs to maintenance.
Process move-ins, move-outs, and lease renewals across properties.
Audit new and existing lease agreements and resident files for accuracy and compliance.
Assist with onboarding and training of staff in areas such as leasing systems, traffic tracking, marketing, maintenance coordination, and office procedures.
Draft resident notices, correspondence, and internal communication documents.
Help resolve resident concerns and promote strong community relations.
Step in to manage property operations in the absence of the Property Manager.
Follow all company policies and comply with local, state, and federal laws.
Other duties as assigned based on the needs of the properties.